Diana Nicole Garcia
Costa Mesa,CA
Summary
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Cashier
Gloria Hernandez(Boston Market)
2799 Harbor Blvd, CA
11.2021 - 01.2023
- Processed customer orders, prepared meals, maintained cleanliness, and delivered exceptional service.
- Operated cash register and POS system for seamless transactions using cash, check, and credit card.
- Responded to customer inquiries and shared relevant store information.
Shift Leader/Supervisor
Boston Market
2799 Harbor Blvd, CA
09.2022 - 01.2023
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Resolved customer complaints effectively, fostering a positive dining experience.
Parking Attendant
OC Fair
Fair Drive Street,Costa Mesa
07.2021 - 08.2021
- Directed more than 100 vehicles to appropriate parking spots, collected parking fees, and provided customer service.
- Managed traffic control and parking to facilitate smooth vehicle flow in assigned area
- Assisted customers by providing information on parking options and provided information about where to exit.
- Answered inquiries about parking fees, facilities, and directions to enhance customer experience
Crew Member Trainer
Chipotle
2300 Harbor Blvd, Costa Mesa, 92627
06.2023 - 02.2026
- Trained new crew members on operational procedures and customer service standards.
- Monitored performance of trainees, providing feedback to enhance skills and confidence.
- Ensured compliance with food safety regulations and cleanliness protocols during training sessions.
- Developed training materials to improve onboarding efficiency for incoming staff.
Sales Associate
Marvac Electronics
2001 Harbor Blvd Ste 104, Costa Mesa, CA 92627
09.2025 - 09.2026
- Led sales initiatives to enhance customer engagement and drive revenue growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Analyzed customer feedback to refine service strategies and improve overall satisfaction.
Education
High School Diploma -
Estancia High School
Costa Mesa, CA06.2022
Certified Nursing Assistant - CNA
Medical & Nursing College
12832 Garden Grove Blvd F, Garden Grove, CA 9284308.2026
Skills
- Customer Service
- Guest Satisfaction
- Analytical skills
- Problem solving
- Time Management
- Leadership
- Staff Scheduling
- Team collaboration
- Critical Thinking
- Adaptability
- Flexible Schedule
- Attendance tracking
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Sales Associate
Marvac Electronics
09.2025 - 09.2026
Crew Member Trainer
Chipotle
06.2023 - 02.2026
Shift Leader/Supervisor
Boston Market
09.2022 - 01.2023
Cashier
Gloria Hernandez(Boston Market)
11.2021 - 01.2023
Parking Attendant
OC Fair
07.2021 - 08.2021
High School Diploma -
Estancia High School
Certified Nursing Assistant - CNA
Medical & Nursing College