Diana Valerio
Granada Hills,CA
Summary
Determined and goal-oriented individual with extensive knowledge of customer service and POS transactions. Expertise in cash handling and opening and closing procedures. Consistently recognized for sales performance as well as taking initiative.
Overview
5
5
years of professional experience
Work History
Sales Associate
Spencer's Gifts
Northridge, CA
11.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Completed inventory for end of year
Sales Associate
Spirit Halloween Store
Northridge, CA
08.2023 - 11.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Help in building the pop-up store and ensuring that the store was up to visual and safety standards
Baker
Mrs. Fields
Northridge, CA
02.2023 - 05.2023
- Maintained accurate inventory of baking supplies and ingredients.
- Operated ovens and other equipment to bake products according to established recipes.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Baked fresh bread and pastries for cafes and restaurants.
Key Holder Supervisor
Hot Topic
San Diego, CA
06.2021 - 06.2022
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Developed strategies to increase customer loyalty and retention.
- Supported the Store Manager in daily operations activities as needed.
- Completed payroll and bank runs
- Opened and closed the store
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Sales Associate
Hot Topic
San Diego, CA
02.2019 - 06.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Film And Media
Cal State Northridge
Northridge, CA12-2024
Associate of Arts - Film and Media
Southwestern College
Chula Vista, CA06-2022
Skills
- Problem-Solving Skills
- Exceptional Customer Service
- Sales Training
- Flexible
- Bilingual
- Great Communication skills
Languages
Spanish
Professional
Timeline
Sales Associate
Spencer's Gifts
11.2023 - 01.2024
Sales Associate
Spirit Halloween Store
08.2023 - 11.2023
Baker
Mrs. Fields
02.2023 - 05.2023
Key Holder Supervisor
Hot Topic
06.2021 - 06.2022
Sales Associate
Hot Topic
02.2019 - 06.2022
Film And Media
Cal State Northridge
Associate of Arts - Film and Media
Southwestern College
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