Diane Baumann

• Monitored regulatory developments impacting the company's lines
• Responded promptly to customer inquiries about their policies and provided timely updates as needed.
• Assisted in the development of new products, services, and procedures to meet customer needs

• Answered phone calls, responded to emails, routed mail and coordinated courier services
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Licensed agent

• Provided leadership and training for new agents regarding industry best practices and company policies.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
• Assisted in developing new strategies for increasing revenue through sales of medical devices.
• Created and implemented strategies to increase sales of medical devices.
• Tracked performance metrics and wrote monthly sales reports.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.