Maham Wahab
Wylie,TX
Summary
Focused and dedicated Insurance Client Specialist providing superior customer service and rates for Personal Lines and Commercial policies. Partners with agents to build long-term relationships and develop strategic plans to sell policies and aid clients with coverage needs.
Overview
3
3
years of professional experience
Work History
Insurance Client Specialist
Aleaf Insurance
Frisco, TX
10.2023 - Current
- Prepared presentations for prospective customers demonstrating the benefits of specific products or services.
- Sought out new clients and developed clientele by networking to find new customers.
- Assisted customers in filing claims and providing necessary documentation upon request.
- Developed appropriate quotes based on risk information.
- Educated clients on industry standards, regulations and best practices related to insurance coverage.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Negotiated with carriers on behalf of clients to secure competitive rates and terms.
Framing Manager
Michaels
Murphy, TX
01.2022 - 10.2023
- Obtained building and specialty permits from local jurisdictional agencies.
- Led weekly production and operations contractor meetings,facilitating stronger communication and helping to resolve critical issues.
- Coordinated with site personnel,clients and local government officials to achieve on-time project delivery.
- Implemented systems to improve process efficiency and reduce project duration
Customer Experience Manager
Michaels
Murphy, TX
10.2020 - 01.2022
- Handled complaints, provided appropriate solutions and alternatives with inappropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs,resolving problems, and following up with potential and existing clients.
Education
Bachelor of Science - Finance
University of North Texas At Dallas
Dallas, TX12-2024
Associate of Science - Finance
Collin County Community College District
Plano, TX05-2022
Skills
- Direct Sales
- Promotional Support
- Customer Service
- Account Management
- Product and Service Knowledge
- Sales Transactions
- Claims Processing
- Coverage Assessments
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Arabic
Professional
Spanish
Limited
Timeline
Insurance Client Specialist
Aleaf Insurance
10.2023 - Current
Framing Manager
Michaels
01.2022 - 10.2023
Customer Experience Manager
Michaels
10.2020 - 01.2022
Bachelor of Science - Finance
University of North Texas At Dallas
Associate of Science - Finance
Collin County Community College District
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