Diane Brabon
Lansing,MI
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional customer service and operational support. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
24
24
years of professional experience
Work History
Administrative Coordinator
Peace of Mind Home Health Care
Lansing, MI
05.2021 - 01.2022
- Maintain client and employee files ensuring all the documentation is current and accurate in accordance to the Tri County Office on Aging procedural process.
- Creating and implementing new procedures to increase productivity.
- Recruitment and screening of potential new hires.
- Invoicing and payroll.
- Responsible for creating the monthly newsletter.
Group Sales Representative/Event Planner
CJC Cruises, Inc., dba Detroit Princess Riverboat
Grand Ledge, MI
06.2019 - 01.2022
- Provided exceptional customer service to guests with their upcoming events such as, family reunions, class reunions, anniversary party's and holiday party's, etc, while working in a high volume call center environment.
- Responsible for scheduling events in coordination with general public admissions.
Owner/Director of Patient Services
Trusting Heart Home Health Services
Lansing, MI
12.2006 - 03.2019
- Provided personalized home care for over 120+ clients, and managed 80+ caregivers to offer them fostered independence to remain safely in their homes.
- Maintain client and employee files ensuring all the documentation is current and accurate in accordance to Tri County of on Aging, Community Mental Health, and MDHHS guidelines and procedures.
- Completed onsite assessments for every client to plan their care to fit their needs.
- Researched and advocated external services and agencies offered to ensure our clients received the best care to suit their needs.
- Built positive rapport with referral sources to promote business services.
- Supported field staff, patients and families in dealing with clinical issues and concerns.
- Scheduled full time and on-call personnel to ensure adequate staff coverage.
- Processed Accounts Receivables, Accounts Payable, Invoicing, Employee Payroll, and other accounting functions.
- Conducting semi annual In-Service training for all employees.
Director of Patient Services
Superior Care, LLC
Lansing, MI
03.2006 - 12.2006
- Communicated with field staff to address issues and discuss solutions.
- Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
- Scheduled regular and on-call personnel to ensure adequate staff coverage.
- Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
- Coordinated recruiting efforts, screening and hiring.
- Processed Accounts Payable and Payroll.
Technical Recruiter
Eserv Technical Solutions
Cambridge, WI
06.1998 - 11.2005
- Staffed a wide range of technical contract, contract-to-hire and direct hire jobs nationwide.
- Worked with customer account managers to find best-fit candidates for openings for clients including, but not limited to: United Airlines, Wells Fargo, Carnival Cruise Lines, and Disney World.
- Created job ads and wrote job descriptions.
- Stayed up to date on the industry trends and hiring practices in Information Technology Industry.
Education
High School Diploma -
Waverly Senior High School
Lansing, MISome College (No Degree) - Business
Lansing Community College
Lansing, MICertified Patient Care Tech. - Health Care
American Medical Careers
Lansing, MI02.2006
Skills
- Staff training and development
- Organization and efficiency
- Detail-oriented
- Meticulous attention to detail
Timeline
Administrative Coordinator
Peace of Mind Home Health Care
05.2021 - 01.2022
Group Sales Representative/Event Planner
CJC Cruises, Inc., dba Detroit Princess Riverboat
06.2019 - 01.2022
Owner/Director of Patient Services
Trusting Heart Home Health Services
12.2006 - 03.2019
Director of Patient Services
Superior Care, LLC
03.2006 - 12.2006
Technical Recruiter
Eserv Technical Solutions
06.1998 - 11.2005
High School Diploma -
Waverly Senior High School
Some College (No Degree) - Business
Lansing Community College
Certified Patient Care Tech. - Health Care
American Medical Careers
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