Diane Briggs
Clover,VA
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
6
6
years of professional experience
Work History
Office Manager
58 Equipment Rental
South Boston, Virginia
01.2022 - 11.2023
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coded and entered daily invoices with in-house accounting software.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
COOPERS LANDING
Clarksville, VA
02.2020 - 01.2021
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed positive relationships with customers through friendly interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints promptly and efficiently.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
Office Manager
ASAL TIE & LUMBER Comp.
Scottsburg, Virginia
01.2018 - 11.2019
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored inventory levels and placed orders when needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained confidential records relating to personnel matters.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Interpreted and communicated work procedures and company policies to staff.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Implemented quality control measures to uphold company standards.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coded and entered daily invoices with in-house accounting software.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with applicable laws regarding employment practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Pierson High School
Sag Harbor, NY06-1988
Skills
- Bookkeeping
- Staff hiring
- Vendor engagement
- Billing
- Payroll and budgeting
- Information protection
- Business administration
- Scheduling
- Budget administration
- Conflict management
- Data entry
- Office management
- Payroll processing
- Employee supervision
- Human resources
- Office administration
- Workforce management
- Banking operations
- Administrative support
- Office management software
- Inventory control
- Customer relations
- Credit and collections
- Organizational skills
- Financial accounting
- Customer service
- Mail handling
- Clerical support
- Document management
- Account reconciliation
Timeline
Office Manager
58 Equipment Rental
01.2022 - 11.2023
Customer Service Representative
COOPERS LANDING
02.2020 - 01.2021
Office Manager
ASAL TIE & LUMBER Comp.
01.2018 - 11.2019
High School Diploma -
Pierson High School