Diane Chang
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Revenue Specialist with familiarity with policies and procedures Extensive experience in state government child support processes for more than 20 years. Outstanding investigative skills utilizing all our available resources.
Overview
26
26
years of professional experience
Work History
Revenue Specialist II
Department Of Revenue Child Support Enforcement
11.2000 - Current
- Mentor new team members and assist coworkers with the interstate process.
- Manage multiple daily tasks
- Establish and enforce court orders from various states
- Collaborate with internal and external partners by way of transmittals, fax, email and telephone
- Interviewed customers utilizing Child Support Policies and Procedures
- Conducted genetic testing for business partners
Economic Self Sufficiency Specialist
Department Of Children And Families
10.1997 - 11.2000
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Collaborated with community partners to connect clients with essential resources and support services.
- Monitored client progress through regular follow-up meetings, providing guidance and adjusting plans as needed.
- Utilized computer resources to determine customers eligibility
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NYBachelor of Science - Accounting
Brooklyn College of The City University of New York
Brooklyn, NYSkills
- Proficiency in Microsoft office and CAMS (Child Support Automated Management Systems)
- Interpersonal skills
- Decision making
- Self-Starter
Timeline
Revenue Specialist II
Department Of Revenue Child Support Enforcement
11.2000 - Current
Economic Self Sufficiency Specialist
Department Of Children And Families
10.1997 - 11.2000
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
Bachelor of Science - Accounting
Brooklyn College of The City University of New York
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