Summary
Overview
Work History
Education
Skills
Education And Licensure
Timeline
Generic

Diane 'DP' Parham

Fuquay-Varina,NC

Summary

Passionate and results-oriented New Home Sales Consultant with six years of proven expertise in generating and qualifying leads, driving sales volume, and guiding homebuyers through every step of the purchasing journey. Skilled in cultivating Realtor partnerships and delivering an exceptional home buying experience while exceeding sales goals. Strong communicator and collaborator, with a focus on customer satisfaction through extensive follow-up and continuous improvement. Proficient in Microsoft Office and various CRM software.

Overview

16
16
years of professional experience

Work History

Sales Ambassador

Garman Homes
Morrisville, NC
10.2022 - Current
  • Qualified potential buyers, while providing detailed information on floor plans, community amenities, product incentives, and in-house financing options.
  • Consistent follow-up on leads to drive interest and convert prospects into buyers.
  • Developed, maintained, and grew Realtor partnerships.
  • Entered and maintained MLS listings.
  • Constant communication with the sales partners, the construction team, and internal departments.
  • Negotiated sales contracts with buyers, and provided exceptional customer service throughout the entire process.
  • Utilized various software programs, such as Microsoft Office, Salesforce, and HubSpot CRM, to track leads and manage client data.
  • Committed, achieved, and exceeded constant sales goals.
  • MAME 2023 Million Dollar Circle: $12,167,143.
  • MAME 2024 Million Dollar Circle: $14,926,950.

New Homes Sales Consultant

Meritage Homes
08.2019 - 07.2022
  • Generate and qualify leads through proactive outreach, follow-up, and effective marketing strategies.
  • Educate potential buyers on community offerings, home designs, mortgage options, and the full purchasing process, delivering a seamless and informed experience.
  • Achieve and maintain high customer service scores by providing exceptional post-sale follow-up, and resolving concerns promptly.
  • Participate in weekly community meetings, and communicate the weekly progress to the homeowner.
  • 2019 MAME Award winner, with individual sales volume of $1,690,680. (Sept - Dec)
  • First year as a Sales Counselor, ranked #3 with 62 homes sold in 2020.
  • Received the 2020 Meritage Sales Rookie of the Year award.
  • 2020 MAME Award winner, with individual sales volume of $10,606,970.
  • 2021 MAME Award winner, with an individual sales volume of $20,831,129.

New Homes Sales Specialist

Meritage Homes Corp
Morrisville, NC
04.2019 - 08.2019
  • Established, developed, and maintained positive business and customer relationships.
  • Coordinated sales effort with team members and sales counselors.
  • Greeted visitors and provided information on the options for new homes or inventory available.
  • Provided strategic follow-up to leads, with the goal of setting an appointment with the customer.
  • Utilize Salesforce to track, respond, and report lead activity and sales.

Solution Specialist

Verizon
Durham, NC
04.2017 - 04.2019
  • Create a loyal Verizon customer base by providing excellent customer service and use knowledge of telecom to create a more educated customer.
  • Cross sell products in addition to cell phones to increase store revenue.
  • Participate in cold call blitzes to grow customer base.
  • Establish genuine customer relationships by earning their loyalty and trust.
  • First two months on sales floor within top 5 for business deals.
  • Assist management in the training of other sales representatives to build a competent, knowledgeable, customer-centric sales base.

Retail Partnership Account Executive 1

Charter Spectrum/Time Warner Cable
Morrisville, NC
01.2011 - 03.2017
  • Establish and maintain lasting relationships with multiple big-box stores, customers, and management.
  • Performs independently, and exceeds monthly and annual goals, aiding in hitting team goals.
  • Ranked in the top 3% out of 200 national retail sales executives.
  • Recognized as a three-time Elite Winner’s Circle winner for 2013, 2014, and 2015.
  • Present products to prospective clients, and provide professional after-sales support to enhance the customers’ dedication.
  • Maintain an Excel spreadsheet of sales and follow-up logs with customers.

Inbound Sales Representative

Charter Spectrum/Time Warner Cable
01.2009 - 01.2011
  • Handled customers' inquiries regarding setting up new service, upgrades, and billing.
  • Identified customer needs and recommended products accordingly.
  • Earned top-ten agent bonus commissions 18 out of 24 months.
  • Provides sales training through mentoring new and junior Sales Associates.

Education

Associate Arts Degree -

Louisburg College
Louisburg, NC

Licensed Real Estate Broker -

North Carolina

First Aid And CPR

Skills

  • Lead generation and follow-up techniques
  • Contract negotiation and closing coordination
  • Interpersonal communication
  • Sales demonstration
  • Excellent customer service
  • CRM software
  • Presentation skills
  • Team collaboration and communication
  • Sales strategies

Education And Licensure

  • Louisburg College, Louisburg, NC, Associate Arts Degree
  • Licensed Real Estate Broker, North Carolina
  • First Aid & CPR Certification

Timeline

Sales Ambassador

Garman Homes
10.2022 - Current

New Homes Sales Consultant

Meritage Homes
08.2019 - 07.2022

New Homes Sales Specialist

Meritage Homes Corp
04.2019 - 08.2019

Solution Specialist

Verizon
04.2017 - 04.2019

Retail Partnership Account Executive 1

Charter Spectrum/Time Warner Cable
01.2011 - 03.2017

Inbound Sales Representative

Charter Spectrum/Time Warner Cable
01.2009 - 01.2011

Associate Arts Degree -

Louisburg College

Licensed Real Estate Broker -

First Aid And CPR

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Diane 'DP' Parham