Diane Emeka
Summary
Successful Customer service coordinator with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
Meijers
07.2020 - Current
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Certified Nursing Assistant
Home Instead Senior Care Home
10.2019 - 02.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
Brighton Gardens Of St. Charles
09.2018 - 09.2019
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Medi-Car Driver
Superior Ambulance Service
10.2016 - 09.2017
- Improved patient satisfaction by providing timely and efficient transportation services to medical appointments.
- Enhanced patient comfort during transport by maintaining a clean and well-organized vehicle.
- Assisted in training new hires, sharing best practices for safe and efficient patient transportation.
- Ensured patient safety by adhering to all traffic laws and company policies during transit.
- Reduced missed appointments by effectively communicating with patients and medical facilities regarding schedules and changes.
Education
High School Diploma -
Manley Career Academy High School
2935 W Polk St, Chicago, IL 6061206.1983
Skills
- Retail experience
- Problem Solving
- Empathy
- Communication
- Invoice Verification
- Data Entry
Timeline
Customer Service Coordinator
Meijers
07.2020 - Current
Certified Nursing Assistant
Home Instead Senior Care Home
10.2019 - 02.2021
Certified Nursing Assistant
Brighton Gardens Of St. Charles
09.2018 - 09.2019
Medi-Car Driver
Superior Ambulance Service
10.2016 - 09.2017
High School Diploma -
Manley Career Academy High School
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