Diane Emeka
Summary
Successful Customer service coordinator with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
Meijers
541 Puri Pkwy, Sycamore, IL 60178
07.2020 - Current
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Certified Nursing Assistant
Home Instead Senior Care Home
2585 Sycamore Rd, Dekalb, IL 60115
10.2019 - 02.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
Brighton Gardens Of St. Charles
600 Dunham Rd, St. Charles, IL 60174
09.2018 - 09.2019
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Medi-Car Driver
Superior Ambulance Service
395 W Lake St, Elmhurst, IL 60126
10.2016 - 09.2017
- Improved patient satisfaction by providing timely and efficient transportation services to medical appointments.
- Enhanced patient comfort during transport by maintaining a clean and well-organized vehicle.
- Assisted in training new hires, sharing best practices for safe and efficient patient transportation.
- Ensured patient safety by adhering to all traffic laws and company policies during transit.
- Reduced missed appointments by effectively communicating with patients and medical facilities regarding schedules and changes.
Education
High School Diploma -
Manley Career Academy High School
2935 W Polk St, Chicago, IL 6061206.1983
Skills
- Retail experience
- Problem Solving
- Empathy
- Communication
- Invoice Verification
- Data Entry
Timeline
Customer Service Coordinator
Meijers
07.2020 - Current
Certified Nursing Assistant
Home Instead Senior Care Home
10.2019 - 02.2021
Certified Nursing Assistant
Brighton Gardens Of St. Charles
09.2018 - 09.2019
Medi-Car Driver
Superior Ambulance Service
10.2016 - 09.2017
High School Diploma -
Manley Career Academy High School