Diane Evans-Humes
Detroit,MI
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
23
23
years of professional experience
Work History
Phlebotomy Supervisor
RSL-Northwest Laboratory
Brighton , Michigan
11.2022 - Current
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Followed infection control guidelines when handling biohazardous materials such as needles, tubes.
- Assisted in the training and mentoring of new phlebotomy staff.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Implemented state certification for phlebotomists and lab assistants by required deadlines.
- Implemented new technologies into the laboratory processes as needed.
- Answered special calls promptly to deliver exceptional service.
- Facilitated effective communication between team members, other departments and outside facilities.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Adhered to all applicable laws, regulations and ethical standards relating to medical laboratories.
- Conducted various blood tests and updated results into paper and electronic charts.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Conducted quality control checks to ensure the accuracy of test results.
- Provided support during emergency situations involving blood draws or specimen collections.
- Interacted with patients to gather and record data prior to blood draws.
- Established team schedules that met all coverage needs.
- Trained and supervised phlebotomists and lab assistants.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Rehabilitation Assistant
Rainbow Rehabilitation Centers
Ypsilanti, MI
10.2002 - 11.2025
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Performed administrative duties such as scheduling appointments and maintaining patient files.
- Recorded body measurements and fit patients for braces, slings and crutches.
- Assisted with gait training and supported patient safety in cases of total loss of balance.
- Educated family members about the patient's condition and recommended strategies for providing support at home.
- Educated on-site clients in therapeutic exercise equipment use and operation.
- Demonstrated proper use of assistive devices such as wheelchairs, walkers, canes, crutches, braces, orthotics and prosthetics.
- Developed educational materials related to rehabilitation topics for use by staff or clients.
- Monitored patient response to treatments and therapies and reported changes in condition promptly to physicians or other medical personnel.
- Worked closely with other healthcare professionals to coordinate care for patients.
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
- Collaborated with multidisciplinary teams including social workers, occupational therapists and speech-language pathologists regarding client care.
- Provided head physical therapist with initial thoughts and potential diagnoses for new patients.
- Assisted in the development of individual treatment goals for each patient.
- Answered questions from patients about proper form when performing exercise routines at home.
- Documented patient progress, treatments, and data in charts.
- Took calls and scheduled appointments for patients.
- Assisted patients with removing clothing and supportive devices before appointments.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Guided patients in passive ROM exercises and instructed movements to assist therapist.
- Helped patients prepare for treatment sessions with guidance to changing rooms and rehabilitation spaces.
- Sat in on appointments with head therapist and recorded progress, measurements and notes for future reference.
- Emailed necessary intake forms to new clients before first appointment.
- Supported ADLs and room transfers for in-patient procedures.
- Applied hot and cold packs according to therapist directions.
- Instructed patients on how to perform activities of daily living.
- Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
- Facilitated group sessions designed to promote peer support among individuals receiving rehabilitative services.
Certified Nursing Assistant
Quniable
Waterford, MI
03.2016 - 11.2022
- Implemented fall prevention techniques as specified in plan of care.
- Answered patient call signals and signal lights to determine patients' needs.
- Administered medications and educated patients and families on correct at-home administration.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Ensured that all equipment was functioning properly prior to use.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Reported environmental risks or equipment malfunctions to supervisor.
- Planned and served meals and snacks to patients according to prescribed diets.
Lead Phlebotomist
American Red Cross Blood Donation Center
Livonia, MI
11.2019 - 10.2021
- Conducted quality control checks to ensure the accuracy of test results.
- Restocked supplies such as needles, gauze, tourniquets, and other necessary items for collection.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Interacted with patients to gather and record data prior to blood draws.
- Performed administrative duties such as filing paperwork and entering data into computer systems.
- Conducted pre-screening interviews with potential donors according to established protocols.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Entered patient information and test orders into computer systems accurately.
- Ensured compliance with all relevant regulations regarding blood collection procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Collaborated with laboratory personnel to resolve specimen issues.
- Administered post-donation care instructions to donors following successful collections.
- Adhered to universal precautions when collecting or handling specimens.
- Assisted in resolving any donor complaints related to the donation process.
- Educated patients on specimen collection procedures and post-draw care.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Checked hemoglobin levels of individuals prior to blood donation.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Assistant Group Home Manager
Homes of Opportunity
St. Clair Shores, MI
09.2008 - 11.2020
- Updated, developed, and implemented individual treatment plans and discharge plans by collaborating with professionals.
- Coordinated community activities to promote social skills and community participation.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Initiated resident transfers to other programs to better meet needs.
- Scheduled regular maintenance visits from service personnel such as plumbers, electricians, ensuring timely completion of repairs and upgrades.
- Created monthly reports outlining resident progress towards achievement of personal goals.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with the development of policies and procedures for the group home environment.
- Maintained records management system to process personnel information and produce reports.
- Administered and allocated budget to control costs and optimize use of resources.
- Recruited, hired and trained new medical and facility staff.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Responded promptly to emergency situations involving residents or staff members.
- Provided crisis intervention when needed in order to ensure the safety and well-being of both residents and staff.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Participated in team meetings to develop new strategies for improving operations within the group home setting.
- Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Developed medical programs that promoted community health and research.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Monitored and evaluated group home performance, providing feedback and guidance as necessary.
Education
Certified Nursing Assistant Certification
Excelling Nursing Academy
Farmington Hills, MI03-2022
Certification
Phlebotomy Care
Southfield, MI03-2014
Medical Assistant Certification
American General Medical
Southfield, MI01-2002
High School Diploma -
David Mackenzie High School
Detroit, MI08-1996
Skills
- Performance evaluation management
- Continuous process improvement
- Patient confidentiality
- Medical records review
- Phlebotomy procedure development
- Staff development
- Specimen labeling procedures
- Quality control guidelines
- Employee training and development
- Professionalism and ethics
- Employee motivation
- Venipuncture expertise
- Sample and specimen collection
- Infection control
Timeline
Phlebotomy Supervisor
RSL-Northwest Laboratory
11.2022 - Current
Lead Phlebotomist
American Red Cross Blood Donation Center
11.2019 - 10.2021
Certified Nursing Assistant
Quniable
03.2016 - 11.2022
Assistant Group Home Manager
Homes of Opportunity
09.2008 - 11.2020
Rehabilitation Assistant
Rainbow Rehabilitation Centers
10.2002 - 11.2025
Certified Nursing Assistant Certification
Excelling Nursing Academy
Certification
Phlebotomy Care
Medical Assistant Certification
American General Medical
High School Diploma -
David Mackenzie High School