Summary
Work History
Education
Skills
Timeline
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Julie Zapf

Cumberland,MD

Summary

Dynamic Phlebotomy Supervisor with a proven track record at Western Maryland Regional Medical Center, adept at enhancing operational efficiency and patient satisfaction. Skilled in venipuncture and adaptable problem-solving, I successfully implemented new technologies, leading to improved turnaround times and streamlined processes while fostering team leadership and collaboration.

Experienced with managing phlebotomy teams and ensuring clinical compliance. Utilizes leadership skills to enhance team performance and patient satisfaction. Track record of implementing quality control measures and staff training programs.

Dependable Job Title effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Work History

Phlebotomy Supervisor

Western Maryland Regional Medical Center
  • Performed tasks as member of line staff to reduce wait time.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
  • Correlated and interpreted data based on technical, instrumental, and physiological conditions.

Phlebotomist

UPMC
  • Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
  • Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
  • Increased productivity by implementing new technologies and equipment in the phlebotomy department.

Education

Frankfort High School
Short Gap Wv

Skills

  • Venipuncture
  • Adaptable problem-solving
  • Sample and specimen collection
  • Team leadership
  • Quality assurance monitoring
  • Staff training
  • Problem-solving abilities
  • Process improvement initiatives
  • Time management proficiency
  • Performance evaluation management
  • Decision-making
  • Teamwork

Timeline

Phlebotomy Supervisor

Western Maryland Regional Medical Center

Phlebotomist

UPMC

Frankfort High School
Julie Zapf