Diane Fryling
Zephyrhills,FL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Achieved high client retention rates through tailored insurance solutions and exceptional service. Skilled in cross-selling and resolving billing inquiries, enhancing client satisfaction and agency reputation. Demonstrated proficiency in risk assessment and policy management. Adept at building relationships with clients, underwriters and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Jeff Bohms State Farm Agency
01.2010 - 04.2024
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Handled escalated situations to achieve resolutions.
Licensed Insurance Agent
Lon Lefanty State Farm
10.2006 - 12.2009
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Licensed Insurance Agent
John Schlukebir State Farm Agency
01.2001 - 10.2006
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Promoted products and services using upselling and other sales strategies.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Lead area sales group in closing most auto and mortgage loans.
Education
High School Diploma -
West Ottawa High School
Holland, MI06-1986
Skills
- Customer complaint resolution
- Records maintenance
- Administrative functions
- Billing inquiries
- Critical thinking
- Regulatory compliance
- Insurance product expertise
- Client retention
Certification
- Property & Casualty License
- Health License
- Life License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeWork Location
RemoteTimeline
Licensed Insurance Agent
Jeff Bohms State Farm Agency
01.2010 - 04.2024
Licensed Insurance Agent
Lon Lefanty State Farm
10.2006 - 12.2009
Licensed Insurance Agent
John Schlukebir State Farm Agency
01.2001 - 10.2006
High School Diploma -
West Ottawa High School
Similar Profiles
Hannah HalfacreHannah Halfacre
Insurance Sales Representative at Jeff Kahn State FarmInsurance Sales Representative at Jeff Kahn State Farm
Katrin WagnerKatrin Wagner
Account Representative at Jeff Ellis State FarmAccount Representative at Jeff Ellis State Farm
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Luz RiveraLuz Rivera
Eligibility Specialist at Florida Department of Child and Family ServicesEligibility Specialist at Florida Department of Child and Family Services
Rey RiveraRey Rivera
Supervisor at Prodigy Land Management, LLCSupervisor at Prodigy Land Management, LLC