Diane Howard
Beaverton,OR
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Skyline Tavern LLC
Portland , OR
10.2006 - 04.2017
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Verified the age of customers purchasing alcoholic beverages.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Talked easily with patrons to build rapport and earn repeat business.
Education
High School Diploma -
Scappoose High School
Scappoose, OR06-1987
Skills
- Proficient in mixology
- Inventory Control
- Health codes compliance
- Suggestive Selling
- Menu Memorization
- Supply Ordering
- Event Coordination
- Wine Knowledge
- Upselling strategies
- Staff Management
- Customer Service
- Basic accounting
- Inventory
Timeline
Lead Bartender
Skyline Tavern LLC
10.2006 - 04.2017
High School Diploma -
Scappoose High School