Diane Kohler

• Facilitated seamless front desk operations at all 10 clinics, enhancing guest experiences during check-in and check-out.
• Coordinated appointment and meeting schedules to maximize time management and productivity.
• Facilitated customer satisfaction through prompt resolution of inquiries and effective issue management.
• Resolved customer problems and complaints.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Provided administrative support to management staff, contributing to overall office productivity.
• Hired and trained all staff on front desk procedures and policies at all 10 clinics.
• Coordinated efforts with team members to enhance front desk operations and elevate communication standards.
• Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
• Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
• Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.

Liaison between OSI's 10 clinics and our third party billing team. .

• Work with patients on billing questions.
• Work with patients to establish a plan on an outstanding balance.
• Work with our teams to obtain insurance referrals, prior authorizations and other visit authorizations.
• Work closely with billing, front office and patient's to help resolve denials in a timely fashion.

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Provided exceptional customer service, addressing patient inquiries and concerns effectively.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Coordinated office communications, ensuring smooth information flow among staff and patients.

• Assisted in maintaining electronic health records for accuracy and compliance.
• Streamlined check-in/check-out procedures, enhancing overall patient experience and satisfaction.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.