Diane Lanza
Winter Haven,FL
Summary
Highly enthusiastic and efficience professional seeking a responsible and challenging positioning a stablish organization that utilizes my skills and diversified years of result oriented experience, to add value as well as make a positive impact to the organization and people.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Supervisor Of Elections Office
Winter Haven, FL
04.2024 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Compiled reports based on gathered information.
- Operated various office equipment such as scanners, printers. when required.
- Created spreadsheets to track data entries.
Call Center Representative
Trinity medical group
Winter Haven, FL
03.2024 - 04.2024
- Collect payments
- Inbound and outbound calls
- Verify insured
- Keep updating patients' records.
- Schedule and reschedule appointments
- Collect any information and keeping it in the patient portal.
- Request Rx medication
- Informed patient about any specialist doctor
Front Desk Agent
Holidays in and Suites
Winter Haven, Florida
03.2020 - 04.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
Education
High School Diploma -
Dr. Jose M Lazaro
Carolina, Puerto RicoSkills
- Data accuracy
- Data Security
- Administrative support specialist
- Document Preparation
- Insurance Eligibility
- Office Administration
- Multi-line phone proficiency
- Strong Problem Solver
- Excellent Communication
- Customer Relations
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Data Entry Clerk
Supervisor Of Elections Office
04.2024 - Current
Call Center Representative
Trinity medical group
03.2024 - 04.2024
Front Desk Agent
Holidays in and Suites
03.2020 - 04.2022
High School Diploma -
Dr. Jose M Lazaro
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