Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diane Lanza

Winter Haven,FL

Summary

Highly enthusiastic and efficience professional seeking a responsible and challenging positioning a stablish organization that utilizes my skills and diversified years of result oriented experience, to add value as well as make a positive impact to the organization and people.

Overview

5
5
years of professional experience

Work History

Data Entry Clerk

Supervisor Of Elections Office
Winter Haven, FL
04.2024 - Current
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Prepared summaries of daily work completed for review by supervisors.
  • Organized files according to established procedures for easy retrieval later on.
  • Compiled reports based on gathered information.
  • Operated various office equipment such as scanners, printers. when required.
  • Created spreadsheets to track data entries.

Call Center Representative

Trinity medical group
Winter Haven, FL
03.2024 - 04.2024
  • Collect payments
  • Inbound and outbound calls
  • Verify insured
  • Keep updating patients' records.
  • Schedule and reschedule appointments
  • Collect any information and keeping it in the patient portal.
  • Request Rx medication
  • Informed patient about any specialist doctor

Front Desk Agent

Holidays in and Suites
Winter Haven, Florida
03.2020 - 04.2022
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.

Education

High School Diploma -

Dr. Jose M Lazaro
Carolina, Puerto Rico

Skills

  • Data accuracy
  • Data Security
  • Administrative support specialist
  • Document Preparation
  • Insurance Eligibility
  • Office Administration
  • Multi-line phone proficiency
  • Strong Problem Solver
  • Excellent Communication
  • Customer Relations
  • Customer Service

Languages

Spanish
Native/ Bilingual

Timeline

Data Entry Clerk

Supervisor Of Elections Office
04.2024 - Current

Call Center Representative

Trinity medical group
03.2024 - 04.2024

Front Desk Agent

Holidays in and Suites
03.2020 - 04.2022

High School Diploma -

Dr. Jose M Lazaro

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Diane Lanza