Diane Lucero

• Supported development of content for social media platforms to increase audience reach.
• Facilitated communication between community members and board members.
• Learned best practices for maintaining positive relationships within the community.
• Monitored community feedback and reported insights to improve relations between HOA, board members and residents.
• Overseeaw community association operations, ensuring compliance with governing documents and local regulations.
• Manage vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
• Lead conflict resolution efforts among residents, fostering a harmonious community environment.
• Manage2.3M annual budget.
• Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
• Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
• Oversaw successful community improvement projects, such as landscaping upgrades.
• Prepare comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of the association.
• Coordina communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.

2018-2022 - Terravita Assistant Community Manager

• Assisted Manager in daily operations of community.
• Facilitated Architectural Committee and Covenants Committee
• Inspected properties for CC&R violations (1380 homes)
• Collaborated with vendors to maintain high standards of community maintenance services.
• Streamlined administrative processes for improved response time to resident inquiries and requests.

2005 - 2015 Compliance Manager - Anthem Parkside

• Responsible for enforcing CC&Rs and Design Guidelines for over 2500 homes in Parkside
• Facilitated Architectural Review Committee

2017-2018 Portfolio Manager with seven properties including three condominiums.