Diane Maikui
Port Angeles,WA
Summary
Dedicated professional skilled in insurance verification, patient scheduling, and record management. Proven ability to enhance patient flow and ensure data integrity.
Overview
33
33
years of professional experience
Work History
Patient Service Representative
North Olympic Healthcare Network
Port Angeles, Washington
02.2026 - Current
- Assisted in scheduling follow-up appointments based on provider availability to enhance patient care continuity.
- Coordinated with medical staff to improve patient flow within the office, ensuring timely service delivery.
- Verified insurance information and collected payments to facilitate seamless appointment scheduling.
- Answered incoming calls in a professional manner.
- Updated and maintained accurate patient records to ensure data integrity.
Front Office Clerk
Olympic Peninsula Humane Society
Port Angeles, Washington
01.2017 - 11.2025
- Handled incoming phone calls and assisted with inquiries regarding animal adoption.
- Scheduled appointments for clients and customers with appropriate staff members.
- Processed adoption applications and ensured compliance with shelter policies.
- Processed cash payments, checks, and credit card transactions accurately.
- Posted payments received from customers into their respective accounts.
- Maintained filing systems and retrieved documents upon request from staff members.
- Performed basic bookkeeping tasks such as balancing cash drawers at end of day.
Administrative Secretary
City Of Los Alamitos
Los Alamitos, California
03.2004 - 05.2011
- Organized and scheduled meetings, appointments, and community events.
- Managed correspondence and communication for city officials and departments.
- Served as a point of contact for public inquiries and service requests.
- Managed telephone communications by answering calls and assisting callers, responded to inquiries, and directed calls appropriately.
- Maintained accurate records and files for city projects and initiatives.
- Assisted in preparing reports and documentation for public meetings.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
- Managed office supplies inventory and placed orders regularly.
Department Secretary
City of Whittier
Whittier, CA
04.1993 - 03.2004
- Managed office communications and correspondence for city departments.
- Oversaw reception area, greeted and directed visitors, answered telephone calls and received packages.
- Organized and maintained departmental files and records efficiently.
- Assisted in preparing agenda materials for public meetings.
- Supported budget planning and tracking processes for the department.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Transcribed notes from meetings into minutes for distribution among attendees.
Education
High School Diploma -
Pioneer High School
Whittier, CA01-1976
Skills
- Insurance verification
- Patient scheduling
- Appointment coordination
- Payment processing
- Record management
- Data entry
- Time management
- Customer service
Timeline
Patient Service Representative
North Olympic Healthcare Network
02.2026 - Current
Front Office Clerk
Olympic Peninsula Humane Society
01.2017 - 11.2025
Administrative Secretary
City Of Los Alamitos
03.2004 - 05.2011
Department Secretary
City of Whittier
04.1993 - 03.2004
High School Diploma -
Pioneer High School