Diane Martinez
Braidwood,IL
Summary
Detail-oriented Pharmacy Technician with strong medication dispensing and patient education skills. Committed to maintaining HIPAA compliance and optimizing workflow efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
10.2023 - Current
- Processed and dispensed prescriptions accurately and efficiently.
- Assisted pharmacists in medication therapy management and patient consultations.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Educated patients on proper medication usage and potential side effects.
- Operated pharmacy software for prescription processing and record keeping.
- Trained new staff on pharmacy protocols and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Teller
Grundy Bank
06.2021 - 10.2023
- Processed customer transactions accurately and efficiently, ensuring high service standards.
- Balanced cash drawer daily, maintaining accuracy and mitigating discrepancies.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Promoted bank products to customers, enhancing awareness of services available to meet their needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Teller/Member Service Representative
Financial Plus Credit Union of Illinios
04.2016 - 07.2021
- Processed daily transactions accurately, ensuring compliance with credit union policies.
- Assisted members with account inquiries, resolving issues efficiently to enhance customer satisfaction.
- Collaborated with team members to streamline cash handling procedures and improve operational efficiency.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
Education
High School Diploma -
Cobden High School
Cobden, IL05-2000
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
Certification
- 2024 Certified American Red Cross First Aid/CPR/AED
- 2024 Certified Immunizer
- 2023 Licensed Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
10.2023 - Current
Teller
Grundy Bank
06.2021 - 10.2023
Teller/Member Service Representative
Financial Plus Credit Union of Illinios
04.2016 - 07.2021
High School Diploma -
Cobden High School