Staffing Coordinator
Open To Work
DIANE BORREGGINE
Siestakeyfaroutfinds
Englewood,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Sales / Retention SpecialistAccount ManagerRecruitment SpecialistHuman Resources CoordinatorTalent Acquisition Specialist
Work Type
Full TimePart Time
Location Preference
RemoteOn-SiteHybrid
Location:
Sarasota, FL
Open to relocation:
Yes
Important To Me
Healthcare benefitsWork from home option401k matchPaid time offCompany CulturePersonal development programsCareer advancement
Work History
5 Years 7 Months
01.2021 - Current
5 Years 7 Months
Staffing Coordinator
Naven Health (Option Care Pharmacy) | Sarasota
01.2021 - Current
- Receive daily referrals for patient infusions to chronic and rare conditions in a region consisting of 4 states currently.
- Identify difficult schedule requests and respond proactively.
- Investigate pharmacies needs, take action to staff and schedule accordingly. Implement sustainable staffing strategies.
- Identify nursing availability.
- Call patients to confirm and gather specifics of their needs and HIPPA compliant information.
- Communicate with pharmacies and referral sources to ensure a smooth transition to the home visit (i.e. delivery of medication and supplies ~ current physician orders, etc…).
- Log information into patient files, communicate with care team members.
- Prepare and submit reports on staffing operations.
- Update nursing schedules daily.
- Maintain and organize fast paced incoming emails and prioritize accordingly.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Enhanced team productivity by developing and implementing efficient staffing schedules.
- Streamlined communication between departments to enhance collaboration and reduce response times.
6 Years 5 Months
03.2020 - Current
6 Years 5 Months
Founder
Siestakeyfaroutfinds | Sarasota, FL
03.2020 - Current
- Ecommerce retail sales
- Social media advertising
- Marketing events
- Implemented marketing strategies
- Coordinated email marketing campaign
- Research and data implementation
- Utilize up selling techniques resulting in 30% increase in revenue
- Maintain high customer retention by personalizing interactions through emails, brand matching gifts and thank you notes, exclusive perks, timely communication and surveys.
- Utilize online training courses to keep up with current ecommerce trends, AI teaching.
- Exercise green Ecommerce
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
1 Year 8 Months
01.2017 - 09.2018
1 Year 8 Months
Clinical Patient Information Coordinator
Allegheny Health Network Clinic – Bonacorsi, Brown and Johnson | Pittsburgh, PA
01.2017 - 09.2018
- Check in/out procedures, including cash collections, reconciliation, obtaining authorizations and referrals from insurance companies. Explanation of financial policies and obligations to patients.
- Managed approximately 50 incoming calls, emails and faxes per day from patients.
- Provide administrative support to three doctors.
- Answer a high volume of calls with the highest degree of professionalism.
- Utilize various software for screening, prior authorizations and required regulatory documentation. (Software consisted of EPIC ‘s EHR system and Navinet EMR software, Internet and Media Manager for high volume scanning)
- Perform all clerical functions such as scanning, filing, sorting mail, data entry, faxing and copying.
- Complete continued education training, education sessions and office staff meetings.
- Maintained current knowledge of vast insurances, copays and deductibles.
- Managed electronic health record (EHR) updates, ensuring accuracy and compliance with regulations.
- Assisted patients with insurance verification, enhancing service delivery and patient satisfaction.
- Contributed to a positive clinic environment through professional interactions with patients, families, and colleagues.
11 Months
02.2016 - 01.2017
11 Months
Clinical Information Coordinator – Float Pool
Allegheny Health Network | Pittsburgh, PA
02.2016 - 01.2017
- Traveled between multiple Allegheny Health Network hospitals and practices where needed to fill in for the role of Clinical Information Coordinator.
- Scheduling, preregistration, validating patient demographics, and verifying medical benefits. Corrected and updated all necessary data.
- Delivered positive patient experience by listening effectively to their needs and following through with any requests.
- Utilized telephone, online resources or electronic verification system to verify insurance or perform prior authorizations.
- Collected patient payments and balanced cash drawers for the end of day.
- Performed benefit verification.
- Developed and maintained strong working relationships with external partners, including vendors and other industry professionals, to facilitate effective information exchange and collaboration.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
2 Years 8 Months
04.2013 - 12.2015
2 Years 8 Months
Sales / Retention Specialist
Alorica | West Mifflin, PA
04.2013 - 12.2015
- Part time work
- Assisted customers through phone, email and online chat.
- Updated customer data as needed.
- Listened attentively to each customer while gathering information regarding which benefits would be most attractive to them.
- Mastered patience, composure and exhibited confidence.
- De-escalated upset customers and attempted to win over the conversation with relatable experience and reiterating their concerns. Let them know that their thoughts and struggles are valued.
- Escalated calls to supervisors when appropriate.
- Sell / Up sell and cross-sold products for optimal sales results and to tailor the value to each customer’s needs.
- Responded to customers in need of technical or website instruction.
- Collected and entered credit card information, authorized and committed the charge.
- Resolved complex customer issues by employing critical thinking and negotiation skills, enhancing overall satisfaction rates.
- Exceeded monthly retention targets consistently by building rapport and trust with clients during interactions.
- Achieved high satisfaction rates through exceptional communication and interpersonal skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Healthcare
Western School of Health And Business | Pittsburgh, PA | 08-1994
High School Diploma
Thomas Jefferson High School | Jefferson Hills, PA | 06-1986
Skills
Staff coordination
Decision-making
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Accomplishments
- Allegheny Health Network recognition "Going above and beyond".
- Consistently exceeded sales goals
Timeline
Staffing Coordinator
Naven Health (Option Care Pharmacy)
01.2021 - CurrentRead more
Founder
Siestakeyfaroutfinds
03.2020 - CurrentRead more
Clinical Patient Information Coordinator
Allegheny Health Network Clinic – Bonacorsi, Brown and Johnson
01.2017 - 09.2018Read more
Clinical Information Coordinator – Float Pool
Allegheny Health Network
02.2016 - 01.2017Read more
Sales / Retention Specialist
Alorica
04.2013 - 12.2015Read more
Western School of Health And Business - Associate of Science, Healthcare
Read more
Thomas Jefferson High School - High School Diploma,
Read more
13
Years of experience
Seasoned professional and top performer. Assisted in various office management tasks, including staffing and healthcare intake coordination. ,Supported executive functions through effective administrative assistance. ,Facilitated customer service interactions by building rapport and addressing inquiries in a timely manner.