Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diane McNeil

Uxbridge,MA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

1
1
Language
2
2
years of post-secondary education
26
26
years of professional experience

Work History

Medical Representative

Milford Regional Medical Center
Milford, ME
04.2001 - 04.2026
  • Verified patient demographics and health insurance information as call center representative
  • Ensured accuracy of medical records
  • Maintained HIPAA compliance

Call Center Representative

Milford Regional Medical Center
Milford, MA
04.2000 - 04.2026
  • Assisted patients with appointment scheduling and inquiries.
  • Handled incoming calls with professionalism and empathy.
  • Maintained accurate patient records in electronic systems.
  • Provided support for billing and insurance inquiries.

Education

Medical Secretary

Salter School
MA
06.1972 - 06.1974

Uxbridge
Uxbridge, MA

Skills

  • Transcription
  • Patient demographics
  • Insurance verification
  • Verifying insurance

Languages

English
Professional

Timeline

Medical Representative

Milford Regional Medical Center
04.2001 - 04.2026

Call Center Representative

Milford Regional Medical Center
04.2000 - 04.2026

Medical Secretary

Salter School
06.1972 - 06.1974

Uxbridge
Diane McNeil