Diane Modlin

Handled customer inquiries concerning their child support

cases.

Answered constant flow of customer calls with minimal wait time.

Updated customer information and entered notes for all incoming calls.

Assisted employers with setting up income withholdings for non custodial parents.

Generated documents and forms requested by the caller.

Assisted customers with making payments.

Set up new customer accounts and updated information to maintain customer records.

Responsible for accounts receivable and accounts payable.

Prepared daily bank deposit for large customer base.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Assisted customers and business owners with credit application.

Scheduled product deliveries and service calls.