Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diane Moore

Machesney Park,IL

Summary

Proven Corporate Travel Consultant at American Express GBT, adept in managing complex international travel and optimizing budgeting processes. Demonstrated expertise in itinerary planning and exceptional customer service, ensuring seamless travel experiences. Skilled in cross-cultural communication, significantly enhancing client satisfaction without incurring debit memos.

Overview

28
28
years of professional experience

Work History

Corporate Travel Consultant

American Express GBT
Virtual
01.1998 - 04.2026
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of Type rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Booked tickets for air, rail, and ground transportation.
  • Booked VIP clients
  • Trained employees

Education

Certificate - Tourism And Travel Management

First Institute of Travel
Crystal Lake, IL
05.1991

Diploma - Gender Studies

Harlem High School
Machesney Park, IL
06.1982

Skills

Delivered outstanding customer service by addressing inquiries and resolving issues promptly

Cultivated cross-cultural awareness to enhance team collaboration and communication

Orchestrated comprehensive itinerary planning to enhance travel experiences

Oversaw budgeting and cost control initiatives to optimize financial performance

Accomplishments

Won top Pacesetter award 2003, 2005, 2007, 2010, 2011, 2014, 2018 and 2023.

Timeline

Corporate Travel Consultant

American Express GBT
01.1998 - 04.2026

Certificate - Tourism And Travel Management

First Institute of Travel

Diploma - Gender Studies

Harlem High School
Diane Moore