Diane Oriel

Lead intake and clinical coordination for hospice admissions, verifying insurance eligibility via NGS, Waystar, Availity, and DHCS to ensure timely authorizations and reduce admission delays.

Oversee and optimize intake workflows by coordinating with hospital case managers, bedside RNs, patients/families, and facilities to streamline discharges to home or facility settings.

Supervise routine staff scheduling, coordinate NP face‑to‑face assessments for recertifications/new admits, and monitor chart completion and RN supervisory visits to maintain clinical standards.

Serve as primary HospiceMD user for entering MD orders, performing chart reviews for accuracy/completion, and collaborating with billing/claims staff to support reimbursement.

Develop and distribute patient admission binders and prepare IDG agendas for biweekly interdisciplinary meetings to drive coordinated care planning.

Collaborate with Administrator and QA/QAPI teams to run Hospice Care Index and Last Days of Life reports, submit HOPE/CAPHS/incident reports, and implement corrective actions to improve quality metrics.

Manage relationships with vendors for transportation, DME, pharmacy, labs, and mobile imaging to ensure timely delivery of services and supplies.

Support Volunteer/Bereavement/Human Resources functions related to staffing paperwork and onboarding.

Directed intake operations including retrieval of medical records, verification of hospice eligibility, and coordination of interdisciplinary admissions.

Entered patient data and physician orders into HospiceMD, managed HIS exports/submissions, and performed phone triage to prioritize admissions.

Supervised staffing logistics and ensured patient/family education and supply/DME coordination.

Conducted comprehensive patient evaluations, hourly documentation, medication administration, and supported families before, during, and after end‑of‑life transitions.

Delivered direct clinical care including G‑tube, colostomy, and Foley catheter management; adhered to CDC infection control protocols and maintained accurate PCC documentation.

Performed medication administration, wound care, psychiatric patient management, care plan development, and staff orientation duties.

Managed urinary catheterization, G‑tube care, wound care, and EMR charting for medically complex and psychiatric patients.

Handled EMR charting, incident reporting, MD orders, appointment/discharge preparation, and patient/family education.