DIANE SANTIAGO
New York,NY
Summary
Accomplished General Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
General Manager
Twinkle Play Corp
, New York
06.2018 - Current
- Greet and welcome guests in person and on phone while answering and directing all inquiries
- Manage front office reception area by cleaning and organizing desk and paperwork
- Supervise employees to ensure their productivity are being maximized
- Confirm availability for parties, while sending booking forms to clients, and emailing members for upcoming events
- Ensure parties are set up correctly and provide exceptional customer service to build clientele
- Monitored stock levels to ensure adequate supply for customer orders
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Key Holder
Camper
New York
03.2017 - 10.2018
- Increased sales by 25% through promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Open and close the store while following proper procedures documented in the opening and closing checklist
- Manage sales floor and drive sales by addressing customer concerns, coaching employees, and manage product loss in the absence of store management
- Improved customer service by projecting friendly and knowledgeable attitude
Sales Associate
Bloomingdales 59th Street
New York
09.2015 - 03.2017
- Ensured high levels of customer satisfaction through excellent sales service
- Assessed customers needs and provided assistance and information on products
- Analyzed and properly processed product returns and assisted customers with finding alternative merchandise to meet needs/demands
Education
Associates - Criminal Justice
Borough of Manhattan Community College
05.2018
Beauty Makeup Artistry Certificate -
MUA Makeup School
06.2016
Skills
- Team Building
- Product and Service Sales
- Exceptional attention to detail
- Initiative & problem-solving
- Communication
- Multitasking
Timeline
General Manager
Twinkle Play Corp
06.2018 - Current
Key Holder
Camper
03.2017 - 10.2018
Sales Associate
Bloomingdales 59th Street
09.2015 - 03.2017
Associates - Criminal Justice
Borough of Manhattan Community College
Beauty Makeup Artistry Certificate -
MUA Makeup School