Diane Vitorino
Newark,NJ
Summary
Proficient Imaging Center Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency, and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.
Overview
27
27
years of professional experience
Work History
Imaging Center Manager
NJIN Union Women’s Union
03.2022 - Current
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Ensured compliance with safety protocols, regulations and standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Optimized resource allocation to meet fluctuating demands, ensuring smooth center operations without overstretching budget.
Contact Center Scheduling Team Lead
NJ Imaging Network L.L.C
12.2014 - 03.2022
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensures office personnel is up to date with RadNet’s training and/ or policy updates to ensure compliance.
- Lend support remote and/or onsite agents as necessary via the proper channels.
- Conducts first level of employee’s counseling as needed.
- Daily duties include but not limited to office inventory management, taking/delivering messages, welcoming visitors, ADP and overseeing clerical tasks to ensure office runs smoothly.
Insurance Verification Team Lead
New Jersey Imaging Network
01.2009 - 12.2014
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Reconciled insurance and pre-authorization for NJ and NY market.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase verification productivity.
- Developed and maintained relationships with physician office.
Medical Receptionist
Open MRI Of Union
01.1998 - 01.2009
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
Professional Office Management -
Eastern Gateway Community College
Steubenville, OH03-2027
Katherine Gibbs School
Montclair, NJ06.1993
Bloomfield Vocational & Technical High School
Bloomfield, NJ06.1992
Skills
- Team Leadership
- Problem-Solving
- Multitasking and Organization
- Operations Management
- Safety Procedures
Timeline
Imaging Center Manager
NJIN Union Women’s Union
03.2022 - Current
Contact Center Scheduling Team Lead
NJ Imaging Network L.L.C
12.2014 - 03.2022
Insurance Verification Team Lead
New Jersey Imaging Network
01.2009 - 12.2014
Medical Receptionist
Open MRI Of Union
01.1998 - 01.2009
Bloomfield Vocational & Technical High School
Professional Office Management -
Eastern Gateway Community College
Katherine Gibbs School
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