Diane Young
Mack,CO
Summary
Case Manager with over 15 years’ experience as well as 1.5 years’ experience as a Restoration Educator in outpatient setting.
Talented Case Manager & Competency Restoration Educator adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
13
13
years of professional experience
Work History
Health Case Manager/Restoration Educator
Mind Springs
09.2020 - Current
- Advocated for clients for reintegration into society
- Performed restoration education individuals in outpatient setting
- Increased individual performance with educational barriers to competency.
- Worked with customers to understand needs and provide excellent service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
Services Case Manager
Mesa Developmental
10.2018 - 07.2020
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans
- Assessed programs provided both by Mesa Developmental Services and outside agencies to assure assembly of high-quality care teams
- Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support
- Visited homes and agencies to provide support and case management services to clients
Social Service Coordinator
Grand Village
09.2016 - 06.2017
- Provide patient & family education to help come to terms with illness
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources
- Coordinated with social, public and welfare agencies to obtain and provide client information
- Administered mental health screenings to 30 clients to determine criteria for mental illness
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
Targeted Case Manager
Northhomes Children & Family Services Mental Health Practitioner
05.2006 - 06.2014
- Supervise treatments administered to patients with mental health issues
- Formulate & implement mental healthcare plans
- Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths
- Supported program participants in effective self-management of crises and critical situations
- Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations
- Helped patients receive appropriate, high-quality care with reasonable results
Education
Bachelor of Science - Applied Psychology
Bemidji State University
Bemidji, MN05.2007
Associate of Applied Science - General Studies
Hibbing Community College
Hibbing MN05.2005
Skills
- Service Referrals
- Client Advocacy
- Verbal and Written Communication
- Resource Identification
- Motivational Interviewing
- Educational Strategies
- Multitasking and Organization
- Case Planning and Management
- Social Perceptiveness
- Large Caseloads
- Referral Arrangements
- Documentation
Accomplishments
- Documented and resolved documentation errors which led to efficiency and accurate documentation.
- Supervised team of 6 staff members.
- Achieved restoration educator team lead by being pro-active, taking initiative and guiding co-educators with accuracy and efficiency.
Timeline
Health Case Manager/Restoration Educator
Mind Springs
09.2020 - Current
Services Case Manager
Mesa Developmental
10.2018 - 07.2020
Social Service Coordinator
Grand Village
09.2016 - 06.2017
Targeted Case Manager
Northhomes Children & Family Services Mental Health Practitioner
05.2006 - 06.2014
Bachelor of Science - Applied Psychology
Bemidji State University
Associate of Applied Science - General Studies
Hibbing Community College