Diania Soto
Hayward,CA
Summary
As a Labor Relations Specialist I used my inter-personal skills to represent the USPS in many Labor Relations , in addition to Arbitration Hearing.
Proven achiever at USPS, I excelled in customer service and problem-solving, ensuring smooth transactions and compliance with postal regulations. Skilled in multi-tasking and teamwork, I fostered repeat business through exceptional relationship-building, contributing significantly to audit adherence and stress management in high-volume settings.
Overview
8
8
years of professional experience
Work History
Sales Associate
USPS
10.1991 - 01.2000
- Organized and maintained stamps to provide customers with a large selection.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy .
- Built relationships with customers to encourage repeat business.
- Managed funds and stamp stock, to adhere to Audit procedures performed quarterly.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, policies, and adherence to Postal Regulations, contained in many manuals, Foreign and Domestic
Education
No Degree - English, Bus Comm, Gen. Account., Human Resources
Chabot College
25555 Hesperian Blvd06.2003
High School Diploma -
Tennyson High School
27035 Whitman Avenue06.1979
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
Timeline
Sales Associate
USPS
10.1991 - 01.2000
No Degree - English, Bus Comm, Gen. Account., Human Resources
Chabot College
High School Diploma -
Tennyson High School