Dianna Hyde
Piedmont
Summary
Dynamic professional with extensive experience in customer service and inventory management at Dollar Tree. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Adept at managing time efficiently and leading teams to achieve operational excellence. Committed to driving results and fostering positive customer relations.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Dollar Tree
Piedmont
07.2024 - 03.2025
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including , assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Personal Assistant
Rachel Bussett Simco
Piedmont
02.2021 - 03.2022
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Assisted with special projects as needed.
- Checked personal activities to remind employer of priority tasks and deadlines.
- Accompanied clients to appointments.
- Assisted families in planning and preparing nutritious meals.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
- Performed various clerical tasks and organized office areas and home.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
Business Owner
Self Employed
Okarche
08.2018 - 11.2020
- Promoted business on social media platforms
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
Radio Shack Corporation
Savannah
11.2009 - 08.2011
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered incoming telephone calls to provide store, products and services information.
- Handled returns and exchanges according to company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed credit card transactions quickly and securely.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist
Qunico
Savannah
08.2004 - 11.2006
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled appointments for clients, customers, and other visitors.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Mt View
Mt View Ca05-1987
Skills
- Inventory management
- Customer service
- Sales reporting
- Conflict resolution
- Communication skills
- Customer relations
Timeline
Assistant Manager
Dollar Tree
07.2024 - 03.2025
Personal Assistant
Rachel Bussett Simco
02.2021 - 03.2022
Business Owner
Self Employed
08.2018 - 11.2020
Sales Associate
Radio Shack Corporation
11.2009 - 08.2011
Receptionist
Qunico
08.2004 - 11.2006
High School Diploma -
Mt View