Dianna Kelly
McKees Rocks,PA
Overview
20
20
years of professional experience
Work History
Patient Access
UPMC Mercy Hospital
Pittsburgh
04.2023 - Current
- Ability to access healthcare services, information, and resources collected co-payments, and registration
Teacher Counselor
Familylinks
09.2017 - 12.2022
- Provides direct service work with at risk population in out-of-home service settings, with emphasis on ensuring health and safety, obtaining permanency, and enhancing overall well being in a teaching environment.
Customer Representative
Staffmark/Highmark
Pittsburgh
10.2015 - 05.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Customer Representative
CVS
10.2013 - 02.2015
- Answered incoming calls, helped with order status and refills, processed payments, helped with any questions customers had about their prescription benefits plans.
Assistant Manager
Altmeyer Home Store
09.2012 - 02.2013
- Opened and closed the store, closed out registers and made bank deposits, assigned employees to duties and stations.
Certified Nursing Assistant
Capital Nursing Solutions
05.2006 - 01.2013
Home Health Aide
Capital Nursing Solutions
11.2009 - 09.2010
Certified Nursing Assistant
Marian Manor Corporation
05.2009 - 02.2010
Certified Nursing Assistant
Braddock Hospital
03.2005 - 03.2006
- Assisted residents with activities of daily living, personal hygiene; provided a safe and comfortable environment; monitored residents behavior, monitored vital signs, performed light housekeeping duties, distributed medications
- Responsible for transporting patients from bed to wheelchair, charted vital signs, made occupied and unoccupied beds, interacted with families and other staff member.
Education
GED -
Connelley Technical Institute
03.2000
Skills
- Home Care
- Crisis Intervention
- Case Management
- Nursing
- Individual / Group Counseling
- Motivational Interviewing
- Social Work
- Behavioral Therapy
- Group Therapy
- Cognitive Behavioral Therapy
- Addiction Counseling
Additional Information
Works well with others and unsupervised, Hard working and independent, Self-motivated, patient and reliable
Timeline
Patient Access
UPMC Mercy Hospital
04.2023 - Current
Teacher Counselor
Familylinks
09.2017 - 12.2022
Customer Representative
Staffmark/Highmark
10.2015 - 05.2016
Customer Representative
CVS
10.2013 - 02.2015
Assistant Manager
Altmeyer Home Store
09.2012 - 02.2013
Home Health Aide
Capital Nursing Solutions
11.2009 - 09.2010
Certified Nursing Assistant
Marian Manor Corporation
05.2009 - 02.2010
Certified Nursing Assistant
Capital Nursing Solutions
05.2006 - 01.2013
Certified Nursing Assistant
Braddock Hospital
03.2005 - 03.2006
GED -
Connelley Technical Institute