Dianna Lee
Management
Waterloo,WI
Summary
Focused employee with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
British Petroleum
Lake Mills, WI
12.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Resolved customer complaints and maintained clean and tidy checkout area.
Beverage Manager
Riverside Resort And Casino
Laughlin, NV
03.2020 - 11.2022
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Integrated service and team management strategies to boost business profits.
Bartender
Aramark Parks And Destinations
Lake Powell, AZ
02.2019 - 10.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
- Seasonal position
Manager
Delaware Parks
Grand Canyon, AZ
09.2015 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Hotel Operations
Bellagio Hotel And Casino
Las Vegas, NV
01.2010 - 04.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Management
Penn Foster College
Scottsdale, AZ07.2025
Online Course - Hospitality Management
Cornell University
Ithaca, NY04.2020
Associate of Arts - Business Management
Penn Foster
Scranton, PA03.1993
Skills
- Food and Beverage Management
- Employee Performance Evaluations
- Anticipating Problems
- Health Code Compliance
- Delegating Assignments and Tasks
Certification
- Licensed Food and Beverage - AZ, NV, AK, WI
Timeline
Cashier
British Petroleum
12.2021 - Current
Beverage Manager
Riverside Resort And Casino
03.2020 - 11.2022
Bartender
Aramark Parks And Destinations
02.2019 - 10.2019
Manager
Delaware Parks
09.2015 - 01.2019
Hotel Operations
Bellagio Hotel And Casino
01.2010 - 04.2015
Bachelor of Science - Business Management
Penn Foster College
Online Course - Hospitality Management
Cornell University
Associate of Arts - Business Management
Penn Foster
- Licensed Food and Beverage - AZ, NV, AK, WI
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