Dianna Nairn
Orlando,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
General Manager
Airport Lanes
Sanford, FL
10.2023 - Current
- Supervise a staff of 35
- Process daily deposits and maintain bookkeeping/banking documents
- Continue training to remain proficient in all areas of business including line cook, bartending, serving, and customer service counter
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Recruited, trained and empowered employees to achieve key performance indicators.
Shift & Kitchen Manager
Airport Lanes
Sanford, Florida
06.2019 - 06.2020
- Supervise a staff of 15
- Conduct and record inventory- place orders as needed
- Assist General Manager with the interview and new hire process
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised activities of kitchen staff to maintain service levels and support guest needs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Developed and implemented kitchen policies, procedures and quality standards.
Manager
Aloma Bowl
Winter Park, Florida
05.2018 - 05.2019
- Supervise a staff of 10
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Senior Care Coordinator
One Call Care Management
Lake Mary, Florida
09.2013 - 02.2018
- Understand patient medical needs and fulfill Doctor’s orders for medical services/ supplies
- Arrange and manage home care services for catastrophically injured worker’s comp patients
- Compile detailed medical updates and forward to Insurance company adjuster and/or Nurse Case Manager
Deputy Clerk
Seminole County Clerk’s Office
05.2008 - 09.2013
- Assist public inquiries of county archive search
- Answer questions regarding court documents and sentencing
- Compile detailed document reports for administrative Judicial staff
- Intake and process new court documents and cases
Education
Florida State University - Elementary Education Major, English composition and grammar
Florida State University
Tallahassee, FLSkills
- Microsoft Office
- Customer experiences
- Policy/program development
- Inventory control
- Training and development
- Customer retention
- Budgeting and cost control strategies
- Consistently meet goals
- Effective leader
- Customer relations
- Employee development
- Staff management
- Facility management
- Team building
- Verbal and written communication
References
- Mary Lehmann, Manager, Aloma Bowling Center (and Airport Lanes), 407-415-8761
- Debbie Campbell, Former Office Manager, FH Centra Care, 407-330-3412
- Kendy Yawn, Senior Clinical Program Coordinator, One Call Care Management, 407-590-1153
- Wendi McCracken, Office Manager, Alonso Medical and Wellness Center, 407-272-7185
Introduction
I am an experienced clerical and customer service employee with a history in both medical and legal terminology. I work well in a group or independently, utilizing excellent written and verbal communication skills.
Timeline
General Manager
Airport Lanes
10.2023 - Current
Shift & Kitchen Manager
Airport Lanes
06.2019 - 06.2020
Manager
Aloma Bowl
05.2018 - 05.2019
Senior Care Coordinator
One Call Care Management
09.2013 - 02.2018
Deputy Clerk
Seminole County Clerk’s Office
05.2008 - 09.2013
Florida State University - Elementary Education Major, English composition and grammar
Florida State University