Dianna Woodard
Asheville,NC
Summary
With a proven track record at Asheville Pulmonary & Critical Care Associates, I excel in patient coordination and electronic records management, showcasing exceptional organizational skills and a commitment to patient confidentiality. My experience ensures efficient, empathetic patient support, significantly enhancing clinic operations and patient care satisfaction.
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
16
16
years of professional experience
Work History
Patient Coordinator and Scheduling
Asheville Pulmonary & Critical Care Associates
09.2021 - Current
- Utilized telecommunication tools to facilitate patient follow-ups and appointment reminders.
- Provided empathetic support to patients and families, addressing concerns and providing information.
- Facilitated smooth patient check-ins and check-outs, streamlining clinic workflow.
- Demonstrated strong organizational skills by maintaining detailed patient files and documentation.
- Primary scheduler for Mission Sleep Center / sleep apnea patients
- Coordinated patient data entry into patient management systems, maintaining accurate records.
Mission Hospital Radiology Scheduler
Mission Hosptial
05.2018 - 08.2021
- Collaborated with radiology technicians to optimize daily schedules.
- Provided detailed explanations to patients regarding radiology procedures and preparation requirements.
- Communicated with patients to confirm appointments and provide preparation instructions.
- Resolved scheduling conflicts by effectively managing cancellations and rescheduling.
- Fast paced, professional, time sensitive scheduling and accuracy focused
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
Garden Center Associate
Lowes Home Improvment
02.2018 - 11.2018
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
Referral Coordinator
Our Family Doctor
03.2012 - 08.2017
- Established strong relationships with external providers through regular updates and follow-ups.
- Coordinated efforts with various departments to ensure seamless patient transitions between services.
- Addressed referral discrepancies to minimize delays, enhancing overall patient care.
- Managed multiple referral requests simultaneously to ensure timely processing and resolution.
Data Entry Coordinator
Tar Heel Home Health
10.2008 - 01.2012
- Updated spreadsheets to reflect current information.
- Communicated with colleagues to clarify data requirements.
- Entered data into systems with attention to detail.
- Processed incoming information and inputted into databases.
Education
Associate of Arts - English
Georgia Perimeter College
Dunwoody, GA06-2007
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Attention to detail
- Customer service
- Organizational skills
- Patient care
- Patient documentation
- Patient records management
- Medical terminology
- HIPAA compliance
Timeline
Patient Coordinator and Scheduling
Asheville Pulmonary & Critical Care Associates
09.2021 - Current
Mission Hospital Radiology Scheduler
Mission Hosptial
05.2018 - 08.2021
Garden Center Associate
Lowes Home Improvment
02.2018 - 11.2018
Referral Coordinator
Our Family Doctor
03.2012 - 08.2017
Data Entry Coordinator
Tar Heel Home Health
10.2008 - 01.2012
Associate of Arts - English
Georgia Perimeter College
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