Dianna Sue Kotch

Streamlined claims processing by consulting with insurance company representatives to resolve concerns and reconcile payments.
Ensured patient confidentiality by adhering to HIPAA regulations during all transactions.
Executed pharmacy operations with a focus on accuracy, efficiency, and service quality.
Collaborated with healthcare professionals to clarify prescription details, enhancing overall precision.
Contributed insights during team meetings to optimize workflow and improve patient service.
Facilitated insurance claim processing, resulting in smoother patient transactions.
Managed over 30 prior authorizations daily, maintaining high standards of efficiency.
Handled more than 50 incoming phone calls, addressing inquiries from customers and healthcare providers.

Ensured compliance with confidentiality and privacy regulations to safeguard patient information.

Processed prescription refill orders, verifying insurance eligibility and patient details using pharmacy systems.

Contacted clinics and physicians to clarify medication orders and request prescription refills.

Resolved patient account issues and prescription problems through phone and in-person interactions.

Provided exceptional customer service by addressing patient concerns and escalating issues as necessary.

Answered over 50 calls daily, delivering accurate information to patients, medical staff, and insurance providers.

Established strong relationships with healthcare providers for timely prescription modifications and approvals.

Verified and filled over 300 prescriptions daily in high-volume retail pharmacy, ensuring patient safety.

Supervised and trained team of 5 pharmacy technicians, optimizing workflow and task delegation.

Resolved complex third-party billing discrepancies and system errors to improve customer satisfaction.

Streamlined medication dispensing processes, reducing patient wait times and enhancing efficiency.

Reviewed patient and insurance information regularly, ensuring compliance with HIPAA regulations.