Dianne Hall
Andersonville,TN
Summary
Self-motivated, compassionate individual with over 20 years of experience in quality customer service. Highly dependable with proven leadership skills. Detailed-oriented team player with strong organizationally skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Supervisor
Covenant Medical Group
03.2022 - Current
- Managing patient and staff workflow to improve efficiency in the office
- Implementing changes to office procedures and practices
- Coaching new hires on office processes while managing employees to achieve great patient experience
- Patient and staff problem solving
- Assist in running reports and quarterly goals with office manager
Client Service Representative
Tobias Veterinary Service
06.2019 - 03.2022
- Schedule clinical appointments for five veterinarians for a mobile veterinary service
- Billing and payments for the practice
- Providing customers with quotes and service charges for mobile visits
- Assists veterinarians in maintaining timely vaccination schedules and service appointments for all clientele
- Prepare and dispense prescribed medication
Client Service Representative
Newberry Animal Hospital
09.2015 - 06.2019
- Responsible for all aspects of the animal hospital including but not limited to management and oversight of the clinic
- Educate clients on veterinarian recommendations for product and services
- Scheduling and billing
- Accounts receivable
- Medical records management
Pharmacy Technician
Rite Aide Pharmacy
12.2011 - 12.2014
- Assisted the pharmacist in medication dispensing by ensuring accurate, proper and secure storage of medications for all patients while complying with HIPAA standards calculated dosage, fill prescriptions, and prepared prescription labels
- Maintain medication inventory, supplies and workstation.
- Process medical insurance claims and payments
Certified Nursing Assistant
Countryside Care Center
11.2004 - 11.2011
- Provided assistance with activities for daily living (ADLs)
- Reported vital signs and assisted in daily monitoring of residents of health, needs and social interactions
- Assist in patient's group activities
- Support and transport in patient's physical therapy
Education
High School Diploma -
Andes Central School
Andes, NY06.2001
Skills
- Detail-oriented
- Organization
- Clerical support
- Leadership
- Multitasking ability
- Creative thinking
- Communication skills
- Empathy and compassion
- Teamwork
- Customer satisfaction
- Payroll processing
Certification
Pharmacy Tech Certification, New York (2011-2014)
Nurse’s Assistant Certification, New York (2002-2011)
Timeline
Office Supervisor
Covenant Medical Group
03.2022 - Current
Client Service Representative
Tobias Veterinary Service
06.2019 - 03.2022
Client Service Representative
Newberry Animal Hospital
09.2015 - 06.2019
Pharmacy Technician
Rite Aide Pharmacy
12.2011 - 12.2014
Certified Nursing Assistant
Countryside Care Center
11.2004 - 11.2011
High School Diploma -
Andes Central School
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