Dianne Mills
Jonesville,SC
Summary
Retail professional with a solid foundation in customer service and retail operations. Committed to enhancing the shopping experience through effective communication and problem-solving, while maintaining organized workspaces. Focused on building customer loyalty and achieving sales goals through positive interactions and efficient service.
Overview
46
46
years of professional experience
Work History
Retail Sales Associate
Bath and Body Works
Spartanburg, SC
04.2026 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in maintaining store appearance, ensuring product displays were visually appealing and organized.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment to create a welcoming shopping experience for customers.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events through customer engagement on the sales floor, increasing promotion awareness and contributing to sales conversion.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used the in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Retail Cashier
Ingle Supermarket
Boiling Springs, SC
11.2025 - 02.2026
- Processed customer transactions accurately and efficiently at the point of sale.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and support.
- Operated cash register and handled cash, credit, and debit transactions securely.
- Collaborated with team members to improve service speed during peak hours.
- Adhered to company policies regarding safety, hygiene, and operational procedures.
- Provided excellent service through active listening skills, addressing customers' needs effectively.
- Greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Processed credit, debit card, and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Retail Sales Associate
Bath and Body Works, Limited Brands
Spartanburg, SC
05.2025 - 10.2025
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Provided excellent service through active listening skills, addressing the customer.
- Assisted with online orders.
Customer Service Representative
Big Lots Stores, Inc.
Spartanburg, SC
06.2025 - 07.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Collaborated with team members to streamline communication processes, improving response times.
- Responded to customer requests for products, services, and company information.
- Assisted with freight and getting it on the floor.
Retail Associate
Bargain Hunt
Spartanburg, SC
04.2023 - 05.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor to promote a welcoming environment.
- Processed transactions swiftly using point-of-sale systems, ensuring accuracy in cash handling.
- Stocked shelves and arranged merchandise to optimize product visibility and accessibility.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted with training new cashiers and some merchandising.
Legal Secretary
Attorney M. Parker Vick
Spartanburg, SC
08.1986 - 09.1991
- Managed scheduling and calendar coordination for attorney, ensuring optimal time management.
- Drafted legal documents and correspondence, maintaining high standards of accuracy and professionalism.
- Facilitated communication between clients and attorney, enhancing client relationships and satisfaction.
- Maintained case files and records using document management systems, ensuring easy access to information.
- Coordinated with court personnel regarding filing deadlines, ensuring compliance with legal requirements and timelines.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Screened telephone calls and forwarded to appropriate departments.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Scheduled all appointments, appearances and briefings.
- Developed and maintained filing and retrieval systems.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Enhanced office efficiency by streamlining filing systems, making critical documents easily accessible for urgent legal matters.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
Administrative Assistant
Motor Vehicle Division
Greenville, SC
06.1980 - 01.1984
- Administered customer inquiries, providing accurate information on licensing and registration processes.
- Maintained comprehensive filing systems to ensure accessibility and organization of documents.
- Assisted in training new staff on administrative policies and operational protocols.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with Drivers License renewal, giving Oral tests, and running information through NCIC, checking for driver's license suspension.
Education
No Degree - Law/Paralegal Studies
Stratford Careers Institute
Mt.Royal, QC, Canada05-2028
Diploma - Business Processing
Spartanburg Methodist College
Spartanburg, SC08-1984
High School Diploma -
Jonesville High School
Jonesville, SC05-1976
Skills
- Client support
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- ID verification
- Workplace cleanliness
- Order processing
- Merchandise stocking
- Cash handling
- Cash handling expertise
- Payment processing
Timeline
Retail Sales Associate
Bath and Body Works
04.2026 - Current
Retail Cashier
Ingle Supermarket
11.2025 - 02.2026
Customer Service Representative
Big Lots Stores, Inc.
06.2025 - 07.2025
Retail Sales Associate
Bath and Body Works, Limited Brands
05.2025 - 10.2025
Retail Associate
Bargain Hunt
04.2023 - 05.2024
Legal Secretary
Attorney M. Parker Vick
08.1986 - 09.1991
Administrative Assistant
Motor Vehicle Division
06.1980 - 01.1984
No Degree - Law/Paralegal Studies
Stratford Careers Institute
Diploma - Business Processing
Spartanburg Methodist College
High School Diploma -
Jonesville High School