Dianne Patti
Brookline,NH
Summary
Dynamic professional with a strong work ethic and integrity, experienced at Catholic Medical Center. Proven track record in enhancing customer satisfaction through exceptional service and efficient transaction processing. Skilled in customer assistance and adept at maintaining accurate records, contributing to operational excellence and team cohesion.
Overview
2026
2026
years of professional experience
Work History
Cashier
Catholic Medical Center
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained accurate cash drawer and balanced end-of-shift totals.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Trained new staff on cashier procedures and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Department Assistant
Catholic Medical Center
09.2015 - 02.2026
- Coordinated daily office activities to support seamless operations .
- Managed correspondence, including emails and phone calls, for departmental communication.
- Maintained filing systems to enhance information retrieval and organization.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Maintained accurate records and databases, contributing to an organized department environment.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Enhanced department communication with timely responses to inquiries and effective correspondence management.
- Elevated customer service standards by promptly addressing inquiries and concerns, ensuring stakeholder satisfaction.
- Orchestrated event planning and logistics coordination for multiple departmental gatherings, enhancing team cohesion.
- Executed comprehensive administrative, financial, and service-related functions to enhance operational efficiency.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Improved data accuracy by meticulously updating and maintaining departmental records.
Education
Associate of Science - Education
River University
Nashua, NH05.1982
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Timeline
Department Assistant
Catholic Medical Center
09.2015 - 02.2026
Cashier
Catholic Medical Center
Associate of Science - Education
River University