Diasmar Perez
Plano,TX
Summary
Motivated retail sales associate with experience creating customer loyalty through individualized service. Resourceful and skillful in learning customer needs, directing to desirable options and upselling to meet sales quotas. Fluent in English/Spanish seeking entry level position with a strong retailer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
11.2021 - Current
- Communicated with patients in a friendly manner to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Sales associate
Marshalls & HomeGoods
07.2019 - 03.2023
- Apply all available resources in the store to meet both personal and store targets
- Ensure working and shopping environments are safe for co-workers and customers by adhering to procedures and policies of the store
- Work in harmony and effectively with other team members to achieve and surpass store goals
- Take advantage of available opportunity for learning and strive to improve personal and store performance
- Provide support to fellow team members when necessary
- Work with the company’s customer service model to meet and surpass customers’ expectation and increase brand experience and sales
- Build emotional bond with customers by being a passionate company brand ambassador
- Continually learn about company products to be able to effectively guide customers
- Ensure housekeeping and visual merchandising standards to make the store appealing and convenient to shop to customers
- Remain alert and watchful while attending to customers on the sales floor to minimize loss
- Ensure store cash protection procedures are adhered to always when completing sales transactions
- Apply selling expertise in creating add-on sales at the cash desk that can help in building customer loyalty
- Responsible for product returns, cash refunds, and product exchange requests from customers; use the opportunity of the interaction with customers to increase their shopping experience
- Assist in delivering products purchased to customers and participate in replacing bought products on the sales floor
- Maintain stockroom with adequate supply of products always
- Apply customer and retail expertise in prioritizing the flow of merchandise to the sales floor.
Education
Associate of Science - Biology
Collin County Community College District
Plano, TX12.2024
ExCPT Pharmacy Technician (CPhT)
National Healthcare Association
10.2023
High School Diploma -
Plano West Senior High School
Plano, TX06.2020
Skills
- Medication Dispensing
- Drug Utilization Review
- Drug Inventory Control
- Order Verification
- Drug Safety
- Regulatory Compliance
- Drug Storage Procedures
- Patient Confidentiality
- Bilingual (English/Spanish)
- Problem-Solving Skills
- Confidentiality and HIPAA
- Answering Customer Questions
- Verifying Orders
- Medication Labels
- Team Collaboration
- Processing Payments
- Secure Storage of Medications
- Operations Support
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Pharmacy Technician
CVS Pharmacy
11.2021 - Current
Sales associate
Marshalls & HomeGoods
07.2019 - 03.2023
Associate of Science - Biology
Collin County Community College District
ExCPT Pharmacy Technician (CPhT)
National Healthcare Association
High School Diploma -
Plano West Senior High School