Diego Davila
Boca Raton
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
2027
2027
years of professional experience
Work History
General Manager
GNC
Boca Raton
05.2022 - Current
- Team Captain overseeing 3 stores in district, Boca Raton, Delray Beach and Coconut Creek. Correct red flagged stores and bring them up to standards.
- Generate 30% increase in sales revenue compared to the previous year.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs. Monitor supply to keeps stores well stocked.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Personal Trainer at MTD Fitness
Owner
Boca Raton
08.2021 - Current
- Created personalized programs and schedules to support client's objectives.
- Evaluated customer feedback regularly in order to improve service quality.
- Built and established relationships with members and guests to help in pursuit of goals.
- Grew customer base through referrals based on customer satisfaction and results and marketing strategies.
Personal Training Director
LA Fitness
Pompano Beach
01.2020 - 02.2021
- Manage and oversee a team of trainers.
- Marketing training packages to prospective clients.
- Supervised personal trainers during sessions with clients to ensure safety protocols were followed.
- Training my own scheduled clients.
- Customer service to help them achieve their goals.
- Assisted with the recruitment process by interviewing potential personal trainers and selecting qualified candidates.
Personal Trainer
LA Fitness
Pompano Beach
04.2017 - 12.2020
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Assisted clients with developing reasonable diets and nutritional guidelines.
Client Advisor Retail Sales
Louis Vuitton
- Provided personalized client consultations to enhance shopping experiences.
- Assisted clients in selecting luxury products tailored to their preferences.
- Developed in-depth knowledge of brand history and product details.
- Meet monthly sales goals of 400k
Education
Associate of Science - Health Sciences
Palm Beach State College
Boca Raton, FL05-2020
Skills
- Bilingual (Spanish)
- Adaptable and Flexible
- Energy and Physical Stamina
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Excellent Leadership Abilities
- Knowledge of Body Systems, Nutrition, Muscle Function
Timeline
General Manager
GNC
05.2022 - Current
Personal Trainer at MTD Fitness
Owner
08.2021 - Current
Personal Training Director
LA Fitness
01.2020 - 02.2021
Personal Trainer
LA Fitness
04.2017 - 12.2020
Associate of Science - Health Sciences
Palm Beach State College
Client Advisor Retail Sales
Louis Vuitton