Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diego Herrera

Burbank,CA

Summary

Highly organized and motivated to delivering positive experiences to guests of all ages. Skilled at safely managing building operations. Customer service-driven and considered punctual, reliable employee. Strong multitasking skills with excellent workplace focus. Bringing 4 year of customer Service experience.

Overview

3
3
years of professional experience

Work History

Cashier

Lowes Home Improvment
Burbank, CA
08.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.

Assistant Park Services Attendant I

Griffith Observatory
City of Los Angeles, CA
04.2022 - Current
  • Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Team Member

Yogurtland
Burbank, CA
08.2021 - 01.2022
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Rotated through series of different stations based on team needs.

Education

High School Diploma -

Burbank High School
Burbank, CA
05.2021

Skills

  • Excellent customer Service
  • Ability to multitask
  • Team building
  • Decision-making
  • Organizational skills
  • Active listening
  • Reliable and trustworthy
  • Conflict resolution
  • Relationship building
  • Strong leadership

Timeline

Cashier

Lowes Home Improvment
08.2024 - Current

Assistant Park Services Attendant I

Griffith Observatory
04.2022 - Current

Team Member

Yogurtland
08.2021 - 01.2022

High School Diploma -

Burbank High School

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Diego Herrera