Diego Rauda
San Marcos
Summary
Dedicated College Student with expertise in customer service, transaction processing, and team training. Committed to enhancing customer satisfaction and maintaining SOP compliance to deliver quality experiences. Eager to continue developing professionally, expanding my skills, and growing within a team-oriented environment.
Overview
3
3
years of professional experience
Work History
Cashier
H-E-B
Katy
08.2025 - Current
- Processed customer transactions efficiently and accurately at checkout.
- Secured cash and electronic payments during transactions.
- Facilitated fast, friendly customer interactions at checkout.
- Bagged items efficiently for customer purchases. according to SOP guidelines for accuracy and efficiency.
Personal Shopper
H-E-B
Katy
09.2024 - Current
- Completed customer pickup and shopping orders, ensuring timely and accurate fulfillment.
- Examined products to guarantee high quality for customer satisfaction.
- Assisted customers in locating products, enhancing their shopping experience.
- Followed all SOP guidelines while shopping
Front of House Trainer
Pluckers
Katy
06.2025 - 08.2025
- Conducted training for new front of house employees on all relevant standards and procedures.
- Offered feedback to trainees, improving overall quality of service.
- Provided support to team members to maintain workflow. during busy periods, ensuring smooth shifts
Party Host
Urban Air Trampoline and Adventure Park
Houston
10.2023 - 02.2025
- Communicated with guests to gauge satisfaction and address concerns during events.
- Managed guest check-in process, ensuring all waivers were completed.
- Set up party rooms to enhance guest experience.
- Monitored party bills to ensure accuracy and prevent discrepancies.
- Delivered pizza and cleaned up after parties.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05-2025
Skills
- Order fulfillment
- Product quality assessment
- Transaction processing
- Cash handling
- SOP compliance
- Customer service
- Customer relationship management
- Verifying order accuracy
- Customer satisfaction
- Customer engagement
- Problem solving
- Team training
- Time management
- Adaptability
- Decision-making
- Active listening
- Product awareness
Languages
English
Professional
Spanish
Limited
Timeline
Cashier
H-E-B
08.2025 - Current
Front of House Trainer
Pluckers
06.2025 - 08.2025
Personal Shopper
H-E-B
09.2024 - Current
Party Host
Urban Air Trampoline and Adventure Park
10.2023 - 02.2025
High School Diploma -
Cypress Lakes High School