Diego Sandoval
Conroe,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at IHOP as manager. Proven ability to enhance guest experiences and train staff effectively. Bilingual in Spanish, skilled in POS software, and recognized for punctuality and reliability in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Server
Walk On's Sports Bistreaux
10.2024 - 11.2025
- Welcomed and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation system to streamline guest flow and minimize wait times.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Coordinated with kitchen staff to ensure timely food delivery to tables.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Retail Sales Associate
Tmoblie
05.2022 - 10.2024
- Assisted customers in selecting products, enhancing overall shopping experience.
- Executed sales transactions accurately using point-of-sale systems.
- Maintained product displays and inventory levels to promote customer engagement.
- Trained new associates on sales techniques and customer service standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Driver
Jinco Landscape Company
06.2020 - 03.2022
- Operated various types of vehicles, ensuring safe and timely deliveries.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Collaborated with dispatchers to optimize delivery routes and improve efficiency.
- Maintained accurate logs of mileage, fuel usage, and delivery documentation.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Education
High School Diploma -
Conroe High School
Conroe, TXBasics - Basics
Lone Star College
Houston, TX06-2027
Skills
- Customer service
- Team collaboration
- POS software
- Hospitality service expertise
- Staff management
- Documentation and reporting
- Shift scheduling
- Sales techniques
- Salesforce management
- Bilingual fluent in spanish
- Transaction processing
- Punctual and reliable
Certification
revit autodesk certified
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Host/Server
Walk On's Sports Bistreaux
10.2024 - 11.2025
Retail Sales Associate
Tmoblie
05.2022 - 10.2024
Driver
Jinco Landscape Company
06.2020 - 03.2022
High School Diploma -
Conroe High School
Basics - Basics
Lone Star College