DIEGO ZAPATA
Hartford,CT
Summary
Accomplished Store Manager with a proven track record at Friendly's Restaurant, enhancing operational efficiency and customer satisfaction. Expert in personnel development and store operations oversight, I excel in recruiting, training, and mentoring teams to exceed sales goals. Skilled in operational budgeting and promotional planning, I significantly minimize loss while boosting store performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Friendly's Restaurant
West Springfield, MA
02.2014 - 10.2024
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
Store Manager
McDonald's
Milford, CT
03.2008 - 11.2013
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified needs of customers promptly and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
New Haven Adult School
New Haven, CT06-2007
Skills
- Personnel development
- Operational budgeting
- Store operations oversight
- Hourly shift management
- Promotional planning
- Recruiting and hiring
Certification
- Serve safe food certification
- Allergies certification
Languages
Spanish
Professional
Timeline
Store Manager
Friendly's Restaurant
02.2014 - 10.2024
Store Manager
McDonald's
03.2008 - 11.2013
GED -
New Haven Adult School