Hi, I’m
Dienelle Strange
IRVING
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
21
years of professional experience
1
Certification
Work History
Brandt
Service Coordinator
09.2022 - Current
Job overview
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Dispatching Service Technicians to the requested locations for the customers
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Cummins Sales & Service
Service Writer
08.2019 - 10.2021
Job overview
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Logged work orders and change orders into our database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference. Also, warranty assistance.
Patriot Concrete Solutions
Driver /Server Trainer
04.2019 - 08.2019
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered and produced quality concrete to customer on time and in excellent condition.
- Assisted in the training of safe operation of Volumetric Concrete Trucks & what to look for to insure the quality of the product.
Custom-Crete
CDL Truck Driver
09.2015 - 12.2018
Job overview
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Front Loader operator, Material loading ( Rock, Sand, Chemical Mixtures, etc.)
- Poured quality on-site Concrete mix for customers.
US Steel
Crane Operator /Slitter Machine Operator
01.2007 - 12.2015
Job overview
- Performed daily safety checks to achieve safe operating condition of equipment.
- Calculated appropriate size and weight distribution to safely manage load.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Operated large cranes to lift and move materials with precision and accuracy.
- Set up and Take down of slitter table
Dana Corporation
Welder / Major Repair
09.2003 - 02.2007
Job overview
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Education
Texas State Technical College MarshallMarshall, TX
Transportation & Logistics from Transportation Management
07.2015
Texas State Technical College MarshallMarshall, TX
Welding from Welding
08.2003
Longview High SchoolLongview, TX
High School Diploma
03.1998
Skills
- Telephone communication
- Accurate Recordkeeping / Inventory
- Heavy Equipment Operator
- Dispatching
- General Industry Safety & Health
Certification
OSHA Training - General Industry Safety & Health
- Licensed Class A CDL - N & T Endorsements
Timeline
Service Coordinator
Brandt
09.2022 - Current
Service Writer
Cummins Sales & Service
08.2019 - 10.2021
Driver /Server Trainer
Patriot Concrete Solutions
04.2019 - 08.2019
CDL Truck Driver
Custom-Crete
09.2015 - 12.2018
Crane Operator /Slitter Machine Operator
US Steel
01.2007 - 12.2015
Welder / Major Repair
Dana Corporation
09.2003 - 02.2007
Texas State Technical College Marshall
Transportation & Logistics from Transportation Management
Texas State Technical College Marshall
Welding from Welding
Longview High School
High School Diploma
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