Diesha Walker
Macon,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate
Concentrix
08.2015 - 03.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped 20+ customers every day with a positive attitude and focused on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Call Center Customer Service Representative
Sitel
10.2013 - 08.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
High School Diploma -
Columbus High School
Columbus, MS05.2013
Skills
- Problem-solving
- Excellent Communication
- Adaptability
- Critical Thinking
Timeline
Customer Service Representative
Alorica
06.2021 - Current
Customer Service Associate
Concentrix
08.2015 - 03.2018
Call Center Customer Service Representative
Sitel
10.2013 - 08.2015
High School Diploma -
Columbus High School