DIJANAE LAMPKINS

• Assisted clients with health insurance inquiries and policy information.
• Processed claims and ensured timely resolution of customer issues.
• Educated customers on plan options and benefits available to them.
• Utilized CRM software to track customer requests and follow-ups.
• Provided excellent customer service to resolve customer complaints in a timely manner.

Performed door-to-door outreach to educate homeowners on smart home and security solutions.

• Built quick rapport with potential customers to understand their needs and offer tailored product options.

• Delivered clear and confident product presentations, highlighting features and benefits to drive interest.

• Overcame objections using strong communication and negotiation skills to close sales.

• Generated and managed leads within assigned territories to maximize daily productivity.

• Consistently met or exceeded weekly and monthly sales goals.

• Provided excellent customer service, ensuring smooth onboarding and follow-up support.

• De-escalate problematic customer concerns while remaining calm and maintaining a friendly demeanor.
• Documenting each conversation with the customer to track request.
• Resolving problems with prompt and precise solutions.
• Providing outstanding customer service to new and existing customers to insure that their needs are met.
• Reviewing account information to determine current issues and potential solutions.
• 80+ Inbound calls daily.