DILAILAN MOTA
Apopka,FL
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
24
24
years of professional experience
Work History
Account Manager II
Brightspeed
01.2022 - 01.2023
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Senior Inside Account Manager II
Lumen Technologies
01.2018 - 01.2022
- Managed a diverse portfolio of accounts, consistently exceeding sales targets through proactive relationship building.
- Built relationships with customers and community to establish long-term business growth.
Inside Relationship Manager
CenturyLink
01.2015 - 01.2018
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Licensed Agent
New York Life Insurance Company
01.2013 - 01.2015
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
Regional Accounts Representative / Account Executive
Apollo Group/University of Phoenix
01.2007 - 01.2013
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Sales Director
Sarkli-Repechage Ltd
02.1999 - 01.2006
- Increased retail customer volume by 30% within first quarter.
- Developed pipeline utilization strategies and penetration processes to increase overall profitability by 28%.
Education
MBA -
University of Phoenix
Orlando, FL01.2012
Bachelor of Science -
University of Phoenix
Orlando, FL01.2009
Associate of Applied Science - Business Management
Borough of Manhattan Community College
Manhattan, NY01.2003
Skills
- Strategic Account Management
- Business Development
- Consultative Selling
- Proposal Development
- Customer Service Enhancement
- Bilingual: English/Spanish
- Client Relations
- Teamwork and Collaboration
- Account Management
- Customer Satisfaction
- Relationship Building
- Goal-Oriented
- Networking skills
- Contract Negotiation
- CRM Systems: Salesforce
Languages
Spanish
Native or Bilingual
Timeline
Account Manager II
Brightspeed
01.2022 - 01.2023
Senior Inside Account Manager II
Lumen Technologies
01.2018 - 01.2022
Inside Relationship Manager
CenturyLink
01.2015 - 01.2018
Licensed Agent
New York Life Insurance Company
01.2013 - 01.2015
Regional Accounts Representative / Account Executive
Apollo Group/University of Phoenix
01.2007 - 01.2013
Sales Director
Sarkli-Repechage Ltd
02.1999 - 01.2006
MBA -
University of Phoenix
Bachelor of Science -
University of Phoenix
Associate of Applied Science - Business Management
Borough of Manhattan Community College