Dilmary Tovar
Chase,MD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
Baltimore, MD
04.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
Expo Manager
Crazy Tuna
Baltimore, Maryland
11.2020 - 03.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Busser
Kabuta Steakhouse and Sushi
Baltimore, MD
03.2019 - 09.2019
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Maintained a friendly attitude towards customers at all times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Cashier
McDonald's
Baltimore
01.2019 - 08.2019
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
History
Kenwood High School Ib And Sports Science
Baltimore, MD07-2021
Skills
- Order Management
- Guest Engagement
- Exceptional customer service
- Positive and professional
- Guest Relations Management
- Performance Improvement
- Price memorization
- Strong Work Ethic
Languages
Spanish
Native/ Bilingual
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- MD Driver's License
Timeline
Server
Longhorn Steakhouse
04.2021 - Current
Expo Manager
Crazy Tuna
11.2020 - 03.2021
Busser
Kabuta Steakhouse and Sushi
03.2019 - 09.2019
Cashier
McDonald's
01.2019 - 08.2019
History
Kenwood High School Ib And Sports Science
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