Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dilcia Martinez

Elkridge,MD

Summary

Accomplished professional with a proven track record at Howard Community College, adept in office administration and customer service. Expert in enhancing customer satisfaction and streamlining office workflows, demonstrated through effective cash handling and exceptional time management skills. Achieved significant improvements in customer loyalty and operational efficiency by prioritizing work and leveraging strong interpersonal abilities.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Howard Community College
07.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Customer Service Representative

Wegmans Supermarket
01.2024 - 09.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Food Service Worker

BJ's Restaurant & Brewhouse
12.2021 - 12.2023
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

No Degree - Accounting Technology And Bookkeeping

Howard Community College
Columbia, MD
08.2023

High School Diploma -

Long Reach High School
Columbia, MD
05.2019

Skills

  • Cash Handling
  • Time Management
  • Scheduling
  • Work Prioritization
  • Office Administration
  • Customer Service
  • Inventory Control
  • Problem-solving skills
  • Hospitality services

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Howard Community College
07.2024 - Current

Customer Service Representative

Wegmans Supermarket
01.2024 - 09.2024

Food Service Worker

BJ's Restaurant & Brewhouse
12.2021 - 12.2023

No Degree - Accounting Technology And Bookkeeping

Howard Community College

High School Diploma -

Long Reach High School

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Dilcia Martinez