Dillon Brock
Honea Path,SC
Summary
Public Safety Communications Supervisor with 8+ years of experience managing high-volume emergency operations, leading personnel, and making critical decisions in fast-paced environments. Proven ability to coordinate multi-agency responses, train and mentor staff, and maintain accuracy under pressure. Strong background in CAD systems, NCIC operations, and real-time incident management. Recognized for leadership, composure, and commitment to public safety excellence. Seasoned 911 Dispatch Supervisor known for unparalleled productivity and efficient task completion. Possess vital skills in emergency response coordination, crisis management, and team leadership essential for high-stakes environments. Excel in communication, decision-making, and problem-solving, ensuring swift, accurate dispatch services that save lives and property. Committed to maintaining calm under pressure and leading teams to achieve operational excellence in emergency dispatch services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Dispatch Supervisor
Abbeville County 911
Abbeville, SC
01.2017 - Current
- Direct high-priority incident response, ensuring rapid and accurate dispatching of law enforcement, fire, and EMS
- Provide real-time decision-making support during critical and high-risk situations
- Supervised and coordinated daily operations of emergency communications personnel, ensuring effective response to emergency situations
- Train, mentor, and evaluate new hires as a Communications Training Officer (CTO)
- Oversee responder safety by enforcing SOPs and operational protocols
- Managed and input data across CAD and NCIC systems, safeguarding accuracy and confidentiality in critical information management
- Deliver pre-arrival emergency medical and safety instructions to callers
- Represent the department in interagency meetings, training, and public outreach
Part-Time Emergency Communications Operator
Anderson County Sheriff's Office
Anderson, SC
10.2019 - 04.2024
- Managed high-volume 911 and non-emergency call intake and dispatch operations
- Coordinated communication among public safety agencies to ensure efficient response during emergencies
- Prioritized calls and deployed appropriate resources based on policy and situational urgency
- Operated NCIC systems for record entry, queries, and message handling
- Maintained accurate documentation and reporting of calls and incidents to support operational integrity
- Communicated effectively with the public and field personnel under stressful conditions
- Facilitated training and evaluation of new personnel to enhance team readiness and performance
- Demonstrated strong multitasking, decision-making, and situational awareness
Telecommunicator / Dispatcher (Part-Time)
Lander University Police Department
Greenwood, SC
10.2018 - 09.2019
- Dispatched officers and coordinated response to incidents across campus
- Facilitated radio and telephone communication for campus police, ensuring timely response to incidents
- Monitored surveillance systems and maintained incident records
- Coordinated administrative tasks including issuance of parking permits, enhancing campus safety operations
- Demonstrated professionalism in interactions with students, staff, and officers, fostering a positive campus environment
Customer Service Roles
Aramark
Due West, SC
01.2016 - 12.2018
- Provided customer service in fast-paced environments, ensuring customer satisfaction
- Cultivated communication and multitasking skills to effectively assist customers
- Managed cash transactions and inventory while maintaining food safety compliance
Education
High School Diploma -
South Carolina Connections Academy
Columbia06-2017
Skills
- Dispatch management
- Dispatch operations
- Incident Command Support
- Crisis management
- Public safety coordination
- Call prioritization
- Real-time decision-making
- Critical Decision-making
- Response procedures
- CAD & NCIC Systems
- Radio communications
- Radio communication
- Safety communication
- Training officer
- Training & Leadership
- Team leadership
- High-stress multitasking
- Agency coordination
- Fire Dispatching
- Telecommunicator certification
- Effective communication
- Response procedures
Certification
- Basic Telecommunications Officer (SCCJA)
- APCO Communications Training Officer (CTO)
- APCO Communications Center Supervisor
- Public Safety Telecommunicator (PST)
- NCIC Full Function Certification
- NCIC Security & Privacy Certification
References
Professional references available upon request
Awards
- Life Saver Award: 2018, 2019, and 2024
- South Carolina APCO & NENA Palmetto Award, 2019
Work Authorization
Authorized to work in the U.S.
Timeline
Part-Time Emergency Communications Operator
Anderson County Sheriff's Office
10.2019 - 04.2024
Telecommunicator / Dispatcher (Part-Time)
Lander University Police Department
10.2018 - 09.2019
911 Dispatch Supervisor
Abbeville County 911
01.2017 - Current
Customer Service Roles
Aramark
01.2016 - 12.2018
High School Diploma -
South Carolina Connections Academy