Dillon Simms
OKLAHOMA CITY,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Pearl's Oyster Bar
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Manager
Honey Creek Cannabis
09.2019 - 11.2020
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Server
Whiskey Cake Kitchen & Bar
03.2017 - 09.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - Nursing
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Westmoore High School
Oklahoma City, OK05.2014
Skills
- Team Leadership
- Customer Relationship Management
- Verbal and Written Communication
- Staff Management
Timeline
Manager
Pearl's Oyster Bar
04.2020 - Current
General Manager
Honey Creek Cannabis
09.2019 - 11.2020
Server
Whiskey Cake Kitchen & Bar
03.2017 - 09.2019
No Degree - Nursing
Oklahoma City Community College
High School Diploma -
Westmoore High School